Verizon

"Tried to get some help for my nearly zero throughout prepay 5G connection.. I was told I am a newcomer, my phone is defective and its not new even though it's a few months old. Also they said prepay is low priority so no service is what I should expect since I don't pay more..also they can't verify any poor performance since it's just my word..yet everything they say is the truth... Basically these guys totally suck and are incapable of dealing with any problems... So I'm returning to my previous provider... I expected a lot more... Clowns at Verizon"

"Came in to get an upgrade and the wait was relatively short until I was helped. However the lady that helped me only did half of her job and sent me on my way to finish the rest. She didn’t have the patience for my old phone to transfer all the data to my new phone as it estimated about an hour. So she told me to completely reset my old phone back to factory settings THEN to reset my new phone’s cellar settings and then everything will work. Boy was she wrong! My new phone still had no cellular data as she didn’t activate the Esim! I live in Kihei and didn’t want to make the drive back. So I went to Verizon in Kihei for them to finish her job and solve the problem. On top of that, I had to return to Verizon in Kahului later in the week when I was in the area and had time to hand over my old phone for store credit. All of this could have been done in one day, in one trip, if that woman just had the patience to wait to finish what she started. I am highly disappointed in the service I have received but, I am happy that everything was solved and that I got my upgrade. It was just a journey and a half to get here."

"went into the Kahului Verizon store to buy an I-phone 15...talked to the guy who checks you in told i was next there was 1 person ahead of me , waited 15min another guy walks in looks around and takes a seat not to far from me ..the agent goes over to him and i can hear the conversation he is asking to buy the cheapest phone and it wont take but a minute the agent explains that he still has to put him in the system takes his info and leaves..5min later I'm still waiting when the another employees walks up to the guy who just walked in and starts helping him the agent tells me again I am next....I tell him that this guy just walked in and is being helped that is not the way it works..he tries to lie and tell me the guy was the 3rd customer in that morning they open at 9am its 1130am now so he was in at 915am and can take the place of a person who walks in 2.5 hours later if he decides to show up...they could have cared less about my concern that this is NO WAY to run customer service ...I wanted to spend $1500 on a phone instead I bought it online for less and sadly my money did not stay on island to help anyone here....VERY BAD CUSTOMER SERVICE !!! The Manager was a total tool box and gave such attitude like bad customer service is OK!!!"

"Had to send my Z Fold 4 for repair so I walked into this place to buy a cheap Android phone to tie me over. The African American kid with dreadlocks looked miserable to be there and his customer service skills were non existent. When I asked him to transfer some data (mostly just contacts and couple of folders with files) he told me the phone I just bought doesn't have enough space. OK... I guess 32Gb is wasn't enough for for 500Kb worth of data. Not only that, he let me leave without registering the phone on the Verizon's network so few days later when I actually needed to use it, it wouldn't work and I had to return (Kihei store this time) to have it setup. Please train your associates better Verizon."

"There is a new Sheriff in Town! And his name is Ryan! He is getting things done & creating an atmosphere & culture that everyone wants to be a part of. Great, energetic & authentic, transformative, & innovative. If you haven’t been to the Corporate Verizon store in a while, come check things out! Highly recommended. Make an appointment to skip the line, or take advantage of the curbside pickup to grab your order & go! We look forwards to serving you! #weareverizon"