Lowe's Home Improvement

"EDIT: Ella in the Returns section needs a raise and a promotion. This one star is specifically for her. The store itself and the manger still get a fat 0. I bought a refrigerator- payed for it and pull up to pick it up and they didn’t have the color I payed for, so I settled for another color- minor inconvenience. Then I finally get a plumber to install my water line for my ice maker and I WAS GIVEN THE WRONG ICE MAKER.(I had payed for the correct one apparently) Came to returns- did not have my receipt (stupidly lost it) but had all my information from buying the items and the item itself. The manager said she couldn’t return my item because it’s not the item I purchased??? That was the entire reason I came to return it- because I was given the wrong item. I was finally assisted by Ella- who I felt was the only person who understood what was happening and was trying to help me while the manager just kept repeating the rules and procedures. Ella helped deescalate the situation and was extremely professional and helpful. This lowes seriously needs improvements."

"I am so stinking frustrated with this store! They lost my refrigerator and now I can not get anyone to answer the phone. Tried calling corporate number and they are closed because they are in the mainland. Auto voice says there is no order scheduled yet I still don't have my fridge! WTH!"

"I went thru self checkout and this checker grabbed my cc out of my hand without asking. After I asked for scan not chip mode. I said “don’t grab my cc next time “she said”yayaya” in front of other customers and no apology. I said again don’t talk to customers like that she said “yayaya” I’m a contractor spending thousands and she treats customers like trash. She should be fired. Not sure why she has so many pins on her vest but I won’t be back. Extremely poor service and rude employee!. I"

"MJ helped me find these door locks that weren't on the shelf. She grabbed the big ladder and started searching. We search for at least ten minutes and she wasn't giving up until she found them. Great customer service! If I could leave 20 Stars I would!!!"

"We bought four lanai chairs. We found them online for a very good price (they were on sale) but the website which offered free delivery wanted to charge $80 when I finally got to the checkout screen - not cool! I managed to borrow a van and went to the store. Staff were run off their feet and were obviously short of employees - like everywhere else. Staff were friendly and polite. Of the four chairs three had damage and we had to wait for them to bring out four more. Of the eight chairs we found four that were acceptable and my wife was prepared to use some touch up paint on the scratches. Of the other four one mesh was torn, and three had missing plastic covers or deep scratches which will rust within a month. Good chair price Poor chair quality Good staff Poor delivery offers."