Mattress Firm Sparks

"I purchsed a Queen size Sleepys adjustable bed on 2/11/24 from Mattress Firm. Patrick was my salesman, very nice & helpful. It was a good experience with Patrick & my purchase of what I thought was going to help me sleep more comfortably as Arthritis has overtaken me and I have been sleeping in my recliner to get positions that help take the pressure off. That reason alone made me start looking & researching good adjustable beds. The reason I am unable to give 5 stars is because of the warranty company Mattress Firm chooses to do business with. ServeCo North America is TERRIBLE & their customer service people are very rude and unhelpful. I have been unable to sleep in my bed since 2/26/24 as it is stuck in a position, remote does not work, lights quit working underneath the bed and a part (i don't know what it is, fell off). They have terrible reviews and have been turned into the BBB several times. When your warranty company is terrible it will reflect on your store as I have felt like no one cares about the customer after you make your purchase, then your on your own if something quits working."

"I've never shopped for a mattress at a store. I've either bought them online or at Costco so I didn't know what to expect. Patrick was my sleep expert and he was extremely knowledgeable and helpful. I never felt rushed and he worked hard to help me pick out the right mattress for my needs as well as pulled many pillows for me to try until I had found the right one. He rapped the sale up making sure I had the earliest delivery date possible and that I had taken advantage of all the promotions he had available. It was a great experience and Patrick was a big part of the reason why. Thank you Mattress Firm and a big thanks to Patrick!!!!"

"The manager was amazing and knew his stuff and definitely helped give us make our choice. If you ask me he needs a raise for sure he’s amazing. His name was Patrick absolutely loved him!"

"We had a family emergency that needed our attention so we ordered products via the phone and was able to get what we needed delivered and old removed in a 48hr turnaround. Being able to describe what I wanted , have someone check Stock and delivery times and arrange all by phone saved us time!"

"Joe showed me all the features of their mattresses after he questioned me about my sleep habits as well as any problems with my current mattress. He was not in a hurry and I was able to spend a lot of time on several mattresses. I chose what I hope will be a good fit for me. It was in stock and can be delivered and set up in 3 days. Also, got a free adjustable frame with a wired remote control."