Mercedes-Benz of Reno Service Center

"Had my G-Wagon in for a Small repair. My service advisor is Sean. What a wonderful experience. Sean takes care of everything and does an amazing job. This is my favorite Mercedes Dealership. I always get the best service here."

"In just seven years, I have been through three Service Consultants. Sean Bouthillier is by far the best! Just when I was about to give up on the dealership, he renewed my faith. He was there when he said he was going to be, he used common sense in my service, and had my vehicle washed and ready when I arrived to pick it up. Thank you Sean!"

"Terrible service center experience. Brought my car in on appointment for scheduled service and minor repairs. It took almost a week of calling and leaving unreturned messages before I was told my car was ready to pick up ... and I hadn't even received an ESTIMATE yet. Despite numerous messages left with management, I still have not heard from them. This service center is woefully understaffed, and management seems completely uninterested in offering a good customer experience. This is the SECOND time I have had this issue. The last time it took almost a MONTH of calls and personal visits even to get the status of my car. There has obviously been no improvement. I will be avoiding this service center as much as possible in the future, and would recommend that anyone else do the same."

"Purchased my Mercedes one year ago through Jaclyn Bohall in sales. She was friendly, professional, knowledgeable and made the purchasing experience almost effortless. Recently I had the one year service through Reggie?, I believe in the Service Department. He was also very professional, friendly and helpful. The Service Department was very busy and took a little longer than expected, but hey , it happens. Very pleased with the overall experience and professionalism of all staff I've encountered at this dealership."

"This is by far the worst place you could EVER take your Mercedes to get it serviced. The first time I had an issue with them, I gave the benefit of the doubt that they were just busy. Then, the second time I had an awful experience I was a bit frustrated. And recently I had another awful experience, and I will no longer go to the Mercedes Benz of Reno Service center. They have ZERO respect for customers, and the customer experience. If you are a younger Mercedes owner, they will not acknowledge you when you walk into the service center and walk right past you. One of my experiences with them, I had a scheduled appointment dropped of my car with the service advisor. He told me a few hours, and my car would be finished. He called me right before closing to let me know they haven't even pulled my car into the shop today. He asked if he could keep the car overnight. I told him I needed to call back and let him know. I called back minutes later and left a voicemail stating that was fine and I would pick it up the following day. The next day I could NOT get ahold of the service advisor and even called the GM and did not receive a call back. In the afternoon, the service advisor finally called me, and he apologized they still hadn't pulled my car into the shop because he didn't even know my car was still there. He told me he would prioritize it and get it done by the end of the day. The end of the day came, and surprise- he apologized and let me know they were too busy, and they did not get to the car yet. I was able to pick up the following day in the afternoon. I called the GM once again to talk about my frustrations. He never called me back. When you call to get a service, the schedulers are very nice and will tell you the service advisor will call you to tell you the recommended service to be done on your car prior to your appointment- but I promise you they will never call you. Even if you leave the service advisor voicemails including the GM. I suggest going to a different service center who is certified in German luxury cars because this place is NOT worth your time, money, frustrations, and lack of respect."