Reno Tire Pros

"I called for new tires, they had what I needed, and they gave me a reasonable quote for tires/possible alignment, plus they had availability same day or next day which included flexibility if my prior engagement ran long. I came the next day, and as soon as my 4yo dtr and I walked in, she was given a sweet plush horse. The waiting room was tidy and accommodating with appropriate tv and clean bathrooms. The counter/phone service was kind and respectful, and I was happy with everything, especially my new tires which needed new stem kits as well due to corroded caps that would not come off. I will be a repeat customer here. Thank you RTP!"

"We had plans on using a different tire shop in reno but it didn't work out, on a fluke we found this place and man are we glad we did. Not only were they cheaper the service is second to none. We were in and out in under thirty minutes. The gentlemen behind the counter were warm and accommodating. They even gave a little plushie to my 5 year old! We won't go anywhere else from here on out! You shouldn't either!!! Thanks again!"

"First of all..when I called at 0715..my call was answered..made appointment for 0800.. very friendly and informative at my intake..made great suggestions which I appreciated. My car was on time..serviced great but most of all the guys are professional personal and friendly!! I will definitely come back as needed"

"The TLDR, prices are hiked, they tried charging me 4hrs for a job that by the book is 2.6hrs, the CS is decent, sometimes they come off as not interested but overall not the worst but not the best. This morning though I had an appointment with them at 8, they called me at around 8:10ish, I answer and explain to them that I forgot to call but that I'll be going elsewhere for my repairs moving forward and who I'm almost certain was Rick goes and says "well that would've been nice..." And I cut him off to say "yes it would've but I forgot, have a nice day". I own up to my mistake, I apologized from the start and still the dude wants to get wordy, look next time just say no problem and have a good day like I did instead of trying to start something over the phone while I'm dropping logs in my toilet. PS: never coming back here found a much more cost effective and client focused mechanic that was recommended by a long time RENO resident, once again Rick, have a nice day."

"Avoid this shop if you value your time. They use bait and switch tactics and have terrible/sexist customer service. I (male) called to schedule getting new replacement tires (that we already had) mounted and balanced on our OEM wheels and, after verifying vehicle make, model, and year, the guy on the phone confirmed that they could do it, so I scheduled an appointment. My wife made the 1hr drive from Incline Village later that week and when she arrived with our car, the guys at Reno Tire Pros tried to use incorrect information (contradicting vehicle manufacturer guidance) and fear-mongering to try to pressure her into purchasing different tires before declining to install the new matching tires that we already had. I called three other highly rated, reputable, local and national tire shops in the area they were willing to do the install, so we went with one of them instead. I understand that profit margins may not be large enough for Reno Tire Pros on certain installs, but when this is the case they should just turn them down from the beginning instead of luring folks into the shop and then trying to upsell."