R C Appliance LLC

"RC Appliance was given a repair contract for our oven. Initially, they were great with communication. However, once the wrong part was ordered, then communication stopped. I left several messages, worked with my home warranty company, and RC never communicated with the home warranty company. We went 2 weeks without any update only to find out the part was no longer available and RC dropped the contract. They did not tell anyone. We are now with a different repair company and they are actually talking to us. It has been 4 weeks without an oven and hopefully it will get fixed by Monday. I would never recommend RC Appliance LLC."

"An Appointment was made through my home warranty company. Scheduling the appointment 3 working days from the date of the request based on their convenience/availability. A time window was requested by them of 9 am to 1 pm. I took 4 hours off work sitting at home waiting for a repairman who never arrived. No courtesy call to inform me he would not be coming in the time window they had requested. I finally had to go back to work at 1 pm. The repairman ( and RC Appliance) texted/called me at 1:24 and showed up on my doorstep (per my ring camera). I let him know via text I was no longer available and had made arrangements with another company due to their no call no show. No apology, no notice. Very poor customer service and follow up. I cannot imagine making a client wait 4 hours - showing up after my appointment window and not even extending a courtesy apology."

"Terribly incompetent and uncommunicative company. We had to use RC Appliance through our home warranty company to fix our microwave and from the very onset they botched every aspect of the job. The first time the technician came out he looked at the microwave, shrugged and said he couldn't do anything without ordering replacement parts -a great use of our time. Apparently RC ordered the necessary parts, but when it came time to schedule the installation the parts couldn't be found and had to be reordered. Once the parts were in we scheduled the technician to come out, but he failed to notify us that he was on his way to our home and as a result we missed the visit and had to reschedule.A week later when the technician came out to install the parts, the part was right but the color was wrong! Again, the correct part was reordered and now we're waiting to schedule the technician to come out (again). Throughout this entire process the communication has been entirely one sided. Not once did RC reach out to me with new or additional information. Every single event had to be initiated by me calling them, not the other way around. Had I not been on top of this, I don't believe this job would have moved forward at all, although RC's incompetence has prevented much progress at all. I tried having the home warranty company reassign this work order to a better company, but because of RC's lack of communication with the home warranty company, they cannot reassign without additional information. In the future I would definitely NOT recommend RC Appliance for any work."

"We live in south Reno and have used RC Appliance for the past nine years on those occasions we have needed appliance repairs or service. Our experience with them has been excellent. Easy to communicate with their office staff, and the technician shows up when scheduled. Their technicians are extremely knowledgeable. We've never been disappointed. We highly recommend them."

"Our landlord set up the appointment with them for a washing machine repair that, by the time we actually managed to get someone to look at it, ended up being a part that needed replacing. The scheduling is a nightmare. They will only take the landlord's or our roommate who is not available to answer during the day's phone numbers, and every time they "missed us" for an appointment they very clearly did not bother knocking on the door. The first time, our roommate whose room shares a wall with the front door was home and waiting, but they never came. The second time, I was waiting. The man who did come and knock was astonishingly rude, saying "generally if no one picks up the phone, we don't even bother to come to the door, but I was feeling generous today." It is maybe 60 extra seconds to come to our door than to wait outside our garage. When I asked who he had been calling, it was the landlord, not anyone who even lived here, and his reaction to looking further on the paperwork and saying "oh" conveyed to me that the information was in fact on file, he just never read that far. I was just incredibly taken aback by his derisive behavior towards me and our home. We had time scheduled today for the appointment to actually come replace the part, and both me and another roommate, both of whom share a wall with the front door, were home the whole time. The roommate whose number was on file was prepared to answer the phone. Absolutely nothing until we went outside to find a "sorry we missed you!" door hanger, which is so infuriating. When we called they said they'd rung the doorbell and knocked, but clearly that was not the case as there is no way we wouldn't have heard it, and we have never had any such issue with any other service that has come to our house. If I had any say in it, we would not have any part in giving this company business."