Sierra Car Care and Tire Centers

"Accurate & current contact information online, quick response when you call-even when they're busy, friendly, patient, and informative customer service(I had several questions, all of which were kindly & patiently answered), flexible appointment booking- including same day, reasonable prices, old school 'honk for service' option-honk and they'll pump your gas for you. And for no extra charge! Above & beyond customer service from Shawn! Will most definitely be back for any needed services! =)"

"These were the nicest, friendliest and most helpful mechanics i've ever been to! They were very booked up, but help us with everything we needed and any questions we asked. Shawn let us have our car parked at their place during the weekend while we looked for a place to fix it. Would reccomend this place to anyone in Reno."

"Have been going to the Sierra Car Care on California for a while now and they have always gone above and beyond to help my little Subaru. They are reasonably priced and I appreciate that they are a local business. Another thing that maybe isn't always considered, but important to me especially as a woman, is I really appreciate being seen and heard. Sometimes shops can be very dismissive and condescending, but I appreciate how the mechanics are always communicative and it feels that they really are trying to help rather than just moving the transaction along. I feel comfortable asking questions even if they may seem annoying, but that is important I want to be an active participant in my car care, so thank you. This is what builds brand loyalty! Also, a very big thank you to Sean or Shawn for helping me out today. I got really anxious as this isn't my usual shop, but he really helped me out and listened to my concerns. I appreciate his time, knowledge and expertise."

"My last review is strangely missing. So I'll write a new one. I want to begin with the fact that you should definitely support this company. Just NEVER this location. Go to the California or 7th Street locations. They will take care of you. The main manager here named Robb, has screwed me and my family over personally on a vehicle repair that was thousands of dollars. Vehicle does not function properly to this day. He has also royally ate a job for the company I work for and we now refuse to do any business here. He is a man child that will try to weasel his way out of any situation that doesn't benefit him. The owners of the franchise are lovely people and I do not know how they let this continue. Do yourself a favor and visit the other locations instead. I hate to give this company a bad review, and the guys that work for him do not deserve it, but as long as he is the manager of that location it will stay as close to zero as possible."

"STAY AWAY!!!! They take advantage of people who need repairs ASAP. They charged me $1500+ for timing belt and fan bracket replacement, pierced my OEM radiator, replaced it with an aftermarket brand, made it look like they did me a huge favor by not charging me for a “new” radiator, broke my rear suspension bag and offered to give me a DEAL to fix it! I have a 2 year old daughter and I cannot put her in this vehicle anymore as it jumps like a low rider every time you go over a smallest bump. Conclusion: Brought my car to get it fixed, received a broken car back. They did not reprogram any of my windows, they clearly don’t know how to work on Lexus, I’m sure that they didn’t know how to properly lift it causing new damages to the vehicle. Very disappointed. If you are reading this comment do yourself a favor and don’t make the same mistake I made, take your car elsewhere."