ZLINE Kitchen and Bath

"Just had a business interaction with Ms. Clark (ZLINE Vendor Service) and despite our issue not being directly related to her normal work functions, she was kind enough to help me get it resolved. Both her professionalism and ability to resolve the issue in a timely manner was greatly appreciated. The ZLINE organization is extremely fortunate to have her as a member of their professional team. ** Note: This review is solely for Ms Clark and is not at all related to the ZLINE product line itself. **"

"I ordered a $12k kitchen appliance package, went to install the first appliance (the dishwasher) and it doesn’t work. I call ZLINE during their business hours, wait on hold for 36 minutes listening to it count down from 11 people in the que to 1 and then a message comes on telling me to send an email. Absolutely unreal. 0 stars!"

"EDIT ADDED 11/16/23: after posting review and contacting Elite Appliance (retailer) I received a call from ZLine. A tech was scheduled for the following week and replacement parts shipped out for the stove. A replacement faucet was also shipped. I will have to replace the faucet, but I am ok with that. Other folks may need to schedule a plumber. I am satisfied with the resolution—stove tech still needs to come out—so raising the review to 3 stars. With such a good product at the price point I am satisfied. I truly hope they improve their customer service. ORIGINAL 11/2/23: At first we loved the 48” range and matching touch less kitchen faucet when we remodeled. They were a good mix of appearance, function, and price. That was 10 months ago. Today I have had to submit multiple warranty claims: 1) large burner fails to light 2) touchless kitchen faucet will not work 3) the hot/cold indicators on the faucet have already rubbed off, and 4) large oven will not work due to what looks like a faulty timer switch. The process started a couple of weeks ago and only have been able to exchange emails and each step asks for another piece of information: send video of this, picture of that, etc. so far no direction on a resolution. I have called multiple times. Once I was asked to enter my number to be called back in the queue. Two more times I waited on hold while the “position in queue” counted down to one. When I was next I would get a recording that all agents were busy and to send a detailed email. I had high hopes for the Zline products but the failures and what seems as a complete lack of customer service leaves me with little confidence in the brand and the company. I wish I had known as I would have went with a competitor. If I had the budget I would toss out these appliances and replace them. writing a review is always my last resort when I am at the end of my rope. I’m in it now and I hope others are warned."

"While upgrading our kitchen several years ago, we spent quite a while looking for a sink and range hood. During our search, we discovered Zline Kitchen and Bath and their beautiful products. We wish we had found them earlier in the process but we did purchase a Meribel Undermount Single Bowl Stainless Steel Kitchen Sink (SRS-33) and the Wall Mount Range Hood in Stainless Steel (KN6). We have been extremely satisfied with both of these products and they certainly add greatly to our overall kitchen look. We contacted customer support several times during the installation of the range hood and were amazed with their support. It was second to none. We highly recommend their beautiful products and their wonderful company."