Walgreens

"Spent almost 2hrs on hold trying to figure out why they keep delaying my Rx. Over 30mins into 1st time calling someone picked up the phone said NO and hung up..... Unprofessional and disrespectful.. I need my medications and I'm not trying to get other people sick going and standing in store.. 2nd time on hold. Someone just picked up and all I hear is. Out it back on hold it's almost 8."

"Review ratings should include a zero or negative number. If they did, Walgreens would receive a Negative mark from me!!! Last night I was on hold for 57 minutes - Walgreens NEVER did pick up - they merely closed. For an hour, they completely ignore their Customers. Now that's "Customer Service". WOW! Just now got off the phone with a Pharmacist. - another 25 minute wait. This time the Pharmacy actually picked up. After resolving being given the wrong medication, I explained being on hold last night for 57 min and rather than answer my call, instead, they closed their store!! With NO Remorse or Apology, she answered they were "Severely understaffed" and give attention to those who come in to the store - not on the phone - that phone calls are their lowest priority. She suggested next time, I not wait on hold so long and to call back another time! I asked the Pharmacist if this was her "apology." She gave No comment... Dear Walgreens: There won't be a "next time". I'm done with you! And here's an idea. Cut your Millionaire CEO's Pay and give it to acquire desperately needed Staff. Time you Address and DO something about your HORRID Customer Service!"

"I don’t understand how a place that provides medical prescriptions for people who are sick can be so uncaring, crass and downright rude. Have had multiple bad experiences here but today was the worst. The pharmacist named Andrew is rude, unhelpful and disrespectful. The other reviews are accurate - they don’t seem to care at all about their customers, and this problem has been going on for several years with no end in sight. Do yourself a favor and pick another pharmacy to get your prescriptions filled."

"No empathy for customers. They could care less about their responsibility to fill medication prescriptions in a timely matter. Waited 7 days before checking on my refill and it still wasn't filled. The person behind the counter didn't care , said it must have been missed and then he says we'll call you when it's ready. He couldn't tell me if it was going to be in 1 day or 2 days or a week. Like I said we'll call you. Totally unacceptable."

"And again 11/2023 now... another day of random closing at 6pm. I call and recording says 10pm. It normally takes 20min for someone to answer, so I have to drive up here just to find paper signs taped to the door. Thanks for giving me 1 option to drive over an hour round trip to go get meds my kids and I need. Can't wait for CVS to be back in my network 2024! ----- Updated again 10/2023... just to confirm nothing here has changed. Another poor experience. Still must be short-staffed cause they randomly close at 6pm. That's way too early for a pharmacy that people rely on to close. ----- They never get your Rx started until you get there or call, even if the doctor calls it in. Always have to wait like 15-20 minutes... that's after waiting in line, cause those are long no matter what time of day it is. Sometimes you're lucky if they're even open normal business hours. They are short-staffed. They also don't call or send a text when they're out of stock of an Rx either, which is like all the time. They wait til you show up... and then say they can't transfer to another Walgreens and it's up to you to call. Wish I could go to CVS but insurance prevents that. Avoid here if you can."