Puppy Love Pet Grooming

"Recently took my two dogs here and had an amazing experience. The worker seem like they genuinely enjoy animals and treat them with kindness and patience. They did a fantastic job grooming my dogs and made sure I was happy with their fur length. I highly recommend coming here and they will be our new groomers of choice!"

"I took my goldendoodle here for the first time for a groom and bath. They asked if I wanted a short trim and teddy bear face cut, I agreed with it still being hot outside. When I picked him up, I was in such shock because he was shaved almost to the skin and was not cut evenly. It was choppy to say the least. I have never been upset about a dogs haircut, until now. Poor guy is completely bald on his stomach and is itching from the short shaved hair with random longer hairs that they missed. I paid before I saw him because I thought what is the worst that could happen. I had no idea that they would have exceeded in doing more terrible than I could have imagined. I believe in tipping generously, coming from a service industry. I ignored my gut to see the pup first before paying since I was in a rush to run back home for another work meeting. I was speechless when they brought him out. He was unrecognizable and I was so upset, I didn’t even know what to say. I called after calming down for 5 min in the car with him. They didn’t answer. They did call me back the next morning. The girl who was on the phone was quietly listening to my concerns and disappointment. The woman who groomed him was in the background and told me that I was exaggerating and that I could bring him to “fix him”. He is already bald, why would I let them cut anymore hair off of him. I told them that I would at the very least expect my $20 tip to be returned and would appreciate a refund of some sorts for the bad experience. The women in the background loudly commented that I should just find another groomer and dismissed my concerns of how bad he looked, his discomfort and the risk of sunburn that he now has. They said they would call me back about giving me my tip back but never did. Not surprised. I’m sad to say that as much as I hate to write negative reviews, I feel like I have a responsibility to share the poor customer service and lack of thoughtfulness they put into their job. Would love other recommendations to a skilled and friendly groomer."

"Thank you Puppy love, Morgan and Team. I have been bringing Ellie( Italian Greyhound)for years for nail trim,and just recently adopted Izzie (Schnauzer) and brought her in for grooming.I love you guys! Your amazing and I will recommend to everyone."

"This is only our second time at Puppy Love pet grooming. I was referred by neighbors who love this salon, and our first visit, grooming + $10 spa add on was great. My small 14 lb Coton DeTulear came looking fabulous. Today, unfortunately, was a whole different story. Shamus not only didn't want to go in, as if he was spooked, but he came out after having been groomed scared & looking like he'd been weed whacked with stray hairs sticking out everywhere. So, $48 to traumatize my fur baby & a three year old could have done a better job. Mind you, he has been to several groomers over the last few years and has NEVER refused to go into an establishment, as he did today. I had to pick him up & carry him for the first time ever... I should have followed my gut & honored his instincts. Unfortunately, our favorite pet grooming salon here in Mesa went out of business, and I've been trying to find a local pet groomer with the same high standards. Puppy Love is sadly not even in the same hemisphere. See for yourself in the pictures I took within minutes after arriving home."