Petco

"I had set up a grooming appointment in person, with my dog, the girl, helping me out, was very friendly, very good, looked over my dog, said she would be personally clipping him the next day. She knew it was going to be difficult, told me as much, because you see my dog is a golden doodle who absolutely refuses to be an inside dog. He loves the dirt, He loves the outside, so his hair was a bit matted in a couple spots. All of this taken into account, she was great, and was excited for the appointment the next day. This morning we get a call from someone, not the girl who originally scheduled the appointment, though, saying that if he was “too matted,” they had to send him into a vet for his grooming, but we could still bring him to his appointment to let them see. As soon as I walked in the door for the appointment, and the woman behind the counter identified herself as the one who called, I knew my dog would not be getting groomed that day. She briefly looked him over, and said yeah, we can’t do this. She tried to make some excuse about how it was for my dogs safety, but was incredibly unfriendly, curt, and rude. It very much came across as she was simply lazy, and did not want to be bothered with what would be an admittedly difficult grooming appointment that would keep her at work any longer than she absolutely had to be. It’s really too bad that some bad apples like this woman Can completely ruin the reputation of a place. In the last 24 hours I’ve interacted with at least six different employees at this Petco personally, five of those individuals were great, but this last one was bad enough to warrant the one star review. Hopefully Petco can identify what is a massive problem, and only retain the good, friendly employees"

"The new store manager is great ! Previous manager couldn't keep up with the stores demands of keeping shelf stock and inventory put away in a timely manner . Also, the grooming staff is always accommodating with my dog's needs and very friendly."

"Last time I went there I tried doing a return and a tall guy with short hair almost buzzed and glasses was very rude. It took him a while to get to me and when trying to process the return he was very rude and told me to go to another location because I didn’t like his attitude towards me. Definitely will go to HR about this. Don’t know how this guy got hired here, he doesn’t want to work and is very rude. He definitely needs to be fired or I will never come back!"

"My favorite part about this location is a manager named Jane. She loves working with the animals, and giving them the best care corporate policies allow. She also is great at giving accurate information. Her specialty is the aquarium section, and works tirelessly to keep the store and it's employees together. She should get a raise lol!! Here are a few pics of animals we picked up at this location."