Massage Envy

"Joslyn is amazing. She’s in front desk and always taking care of me and I love my sessions with Kristi. I’m so happy I found her , she’s very professional and her massage is amazing."

"Updated review: this location has definitely put their act together from a year ago when I left the one star review below. I have since gone back and received satisfactory service. Worst location in town. Booked an appointment for my husband. Supposedly the therapist called out sick, but no call or message from the front desk and the appointment was shown as usual in the app. My husband had to find out on site 10 minutes past his appointment time. What a waste of our time! Don't ever go to this location. There are better ones around town."

"Posting this here since this issue started at my home Massage Envy location. Customer of Massage Envy for 10+ years. I decided to cancel my membership on August 24, 2023. due to my home location (Tempe) not having therapists available to do deep tissue work. I've even attempted to book at their various locations across the valley. It's usually hit or miss. Plus usually after finding someone that knows what they are doing, they end up leaving the company or reducing their hours. At the time of cancellation, I had 2-hours worth of time on my account. On September 11, I got lucky to book a 90-minute session with Aiden at the Dobson (Mesa) location. I've seen him several times and was super excited to have him as my last therapist. He's amazing at what he does. After my session, I mentioned to the Teia, the front desk person, that it was my last session and mentioned that I had 30 minutes left. She stated that if I wanted to, I could book an hour stretching session, use my remaining 30 minutes and pay the difference which would have been $34.00 bucks. Fast forward to today, September 18. After my session I was presented with a bill for $125.00 instead! Teia, same person from last week, mentioned they had issues pulling up my account and wouldn't be able to apply the credit or give me the rate that was promised. She also stated that for me to be able to use my time, I'd have to sign up again. Wait...what?!?! The cancellation form mentioned that I had at least 30-60 days to use any remaining sessions in my account, so I know that was a total lie. She also stated that this has happened to other customers when they cancelled their accounts. Why wasn't I informed of this before my session? I received two calls from them earlier today. The first one wanted to know if I wanted to come in at 3:00 instead of 3:30pm. The other one asked if I wanted to 30-minute stretch session followed by an hour massage. I answered the second call and told them I wanted to keep the appointment I already had with no changes. Had I known I was going to be stiffed with a $125.00 "non-member" bill, I wouldn't have booked the session. I'm glad that I will no longer have to waste my money on a company that offers limited modalities for being such a big chain. I was able to find a massage therapist that has a wider range of availability and provides the services I need (deep tissue, cupping, ART, percussion) without all of the added fluff and at a reasonable price. Side note: The girl at the front desk asked if I was going to leave today's therapist a tip... I really had to bite my tongue. Another note: John Swann was the best massage therapist at Tempe."

"Have had membership for nearly 2 years. Finally decided to cancel after not being able to use the services for almost 6 months due to constant cancellations on their part. Fast forward to me submitting my cancellation form. Takes up to 10 days to process - my card has been charged twice now since I submitted it. No one the corporate office answers or returns phone calls and I was told “too bad” when I called to ask why I was still being charged. This forced me to file a claim with my bank and the Better Business Bureau. For a place that supposed to pride themselves on being relaxing, they sure cause a TON of stress!"

"My 90 minute custom facial with Julia was incredible!!! She was extremely knowledgeable and gave me great recommendations based on the issues I was having. I already see a difference in just one day! I would recommend her to anyone looking for a relaxing facial or to work on a more targeted and specialized treatment."