JoEllen Embry WHNP

"Embry is phasing out Gynecology services and expanding their cosmetic operations. I have been unable to get refills on my prescription hormone medication for over 3 weeks now. Four times office staff stated that they are sending messages to the nurse practitioner but cannot tell me why the prescription is not being renewed. Evidently they have no recourse either. (I’ve had similar problems over the past few years)."

"Visited this practice in 2021 because Dr.Embry came highly recommended. Dr.Embry did nothing but talk and the billing department is a complete nightmare. Well Womens visits are 100% covered by insurance. They originally tried to charge me over $300. After calling everyday for months, the charge was reduced to $89 which is still incorrect because well Womens visits are ALWAYS covered no matter deductibles. After almost a year, Nicole the office manager assured me she had the charge removed. Now in 2023 I get a call saying I have an overdue balance of $89. I honest to god do not know how this office messed up such a simple bill. I work in the insurance industry and I am baffled. Please please please use any other practice."

"My experience started 1 week ago with Embry. I signed up for a COVID test in Scottsdale at Oak Learning Academy. Then I got a notification that I needed to be in Mesa to take the test. I followed my emails and went to Mesa (30 min drive), I almost passed out in the car from symptoms. I finally get there and they tell me that there website has errors and I have to drive 30 minutes back to Scottsdale to sit in line because "we are not going by reservations even though are website says we are". I waited in the COVID testing line for 1 hour. The whole experience took me 2 hours to get a simple COVID test. Even better is that everywhere you get a COVID test it takes 48 hours. Embry promises 3-5 days and still I have no COVID results. The Government need to step in and shut down this institution due to endangering the public. I have had covid for a full 6 days with no test results and these people are getting rich off of the public by not providing a legitimate service."

"Everyone is really nice, so I'm not going to give only one star, but I've had a really bad time with billing and reception. I recently had some testing done, I was told someone would call me to talk about the testing results whether they were good or bad. No one ever called. I was also told that someone would call to schedule my follow up appointment because they knew it was time sensitive. No one ever called. I called the office a number of times throughout the week and got left on hold each time. I usually hung up after ten or fifteen minutes but the longest I waited on hold was a little over half an hour before I gave up. Eventually I used the patient portal to schedule the follow up appointment, but I assumed the followup would be scheduled with my normal doctor. Well I was wrong, so after taking the single dose prescription I needed for the follow up appointment, a double dose of pain killers, I went in only to be turned away and rescheduled with the right person. I told the three receptionists all this that I've typed here, and they didn't seem to particularly care or even apologize. I have also gotten multiple bills in the mail, none of which match each other, and I have a different amount on my online billing portal, and when I asked in person how much I owe they told me a different amount that what's on my online portal or anything I've gotten on paper. They also said they can't see the payment I already made, even though it says it cleared in my patient portal. They've also been between 30 and 80 minutes late getting me into my scheduled appointments each time I go."

"Just like the others on here, my partner and I went to one of Embry’s COVID testing sites on July 12th. We waited a long time for the staff to get their act together, about an hour or more past our appointment time. Then insult to injury, we still have not received our results and it’s the 25th now. I sent them a message through their EHR days ago and no one bothered to respond to me. They really need to work on their customer service IMO. Lastly, it was very insulting to see that you submitted a claim and were paid by my insurance company for a test that as far as I’m concerned never happened. That’s not legal. I will be filing a grievance with them against you. Folks, based on my experience, go elsewhere for a COVID test. This organization is not reliable or communicative at all."