Southwestern Eye Center

"My experience with the doctor and office staff has been very positive, but I would strongly recommend to avoid this practice due to issues in their billing department. I have issues with being billed for covered services and, at the same time, having insurance billed for services I've already paid for, limiting my ability to use my vision benefits. Attempting to resolve billing issues has taken several weeks AND in the 4 annual exams I have had with them, the same issues have occurred 3 times. Insurance has been involved in attempting to resolve the issue, but all we hear is that they will get to it, but don't know when. Since it's the 3rd time this has happened and it's been over 6 weeks since I first spoke to them about correcting my most recent bill, I would encourage anyone who goes here to review their billing statements very carefully. No one should have to put up with this and the fact it keeps happening is concerning as they seem to be double-dipping by having insurance pay for services I've already paid for."

"This review is only for the optical department, the rest of the office seems to function well and my family has been well cared for medically, but I would highly recommend NOT ordering your glasses here. We have only done so twice and both times it has been a disaster. There is no communication, documentation, or follow-up. The first time they did not actually have the frame we selected available but did not bother to tell us that for almost two weeks. They have no virtual of evening options try on options and make you come to the office for every little mistake, so we had to take off work to select a new pair, and then again when those came in almost 3 weeks later. We insured them (since they were for my daughter) and sure enough our puppy got to them so I ordered a replacement. Turns out the optician only ordered the frames, not the lenses even though I had asked for a full replacement. So now we are on week 4 of waiting with no communication. When he is out of the office there is absolutely no one who can look up orders or communicate information, either, and since he does not return calls we are literally in the dark about when my daughter will be able to see again…not worth the hassle. Zenni or Warby Parker all the way from now on!"

"The eye exam and prescribed glasses were fine. But when I went back to ask for my pupil distance (to order another pair of glasses online, the man at the glasses section (left side when you enter the office) gave me wrong numbers. I am not sure whether it was on purpose! I understand they want you to buy glasses on site, not online. But giving me a wrong number seems not a decent way."

"Wasn’t overly impressed with the front desk staff, but on my mothers follow up appointment, we had car trouble and NO WAY of being able to notify them. Tried calling 6 times each on our phones, no vm, no option to get thru. We were able to put in our # for a call back, but in the past 20 years as an adult, I’ve only ever come upon 1 Dr office that has ever actually called me back, and they aren’t them. We’ll see if they call back, but if they want to charge people for not showing up to appointments, they need to be accessible by VM at least. At this point, we don’t even want to continue with them. They are clearly either too big to function or just don’t care. Yep! We finally got a call back and they are just too busy is what they said. So they clearly don’t need our business. Something to keep in mind. When a company confirms that they are too busy to provide basic customer service, the last thing they need is more customers, in our opinion. We’ll go elsewhere. There are plenty of other offices in the area."

"Over this past year have had Retina surgery following appointments and recently Cataract surgery. Each step through this process have been great and the staff has made it comfortable and understanding. I give them an A+ on how well they do their job and take care of the patients needs."