Banner Urgent Care

"Went twice... the lady at the desk was rude, saying they are unable to see me. They said I needed the E.R for a VERY small cut to be bandaged... REALLY? What kind of services do you provide??? The lady at the desk is so rude, she NEEDS to be fired."

"I trusted Banner Healthcare with my life on 11 October 2023 ...and I maintain my trust in ALL Banner Health facilities to this day. Each and every Banner facility and Banner provider I’ve seen, since 11 Oct: 1. Banner Desert Hospital, Mesa, ICU 2. Jared, physical therapist, Banner provided 3. Dave, occupational therapist, Banner provided 4. Banner Urgent Care has been the absolute BEST care I’ve ever received in Arizona. In fact, the Banner neurosurgeon, who attended me in ICU for a traumatic brain injury (with 2 brain bleeds), they called to schedule a CT scan and follow-up vist for later in November. Wow. Great care and great follow through."

"My throat was swelling and I was having difficulty swallowing and breathing when laying down. Due to the hours could not get into my primary doctor and because of how fast my throat was swelling, I needed to be proactive and went to Urgent Care. They did a strep test said it was negative and thereby nothing else they could do and have me swollen a liquid steroid. I feel my time and money were wasted. I have much work to do and can’t not be, nor want to be, sick. I was attempting to remain proactive on my health and found this visit disappointing. I’m still sick today, had a difficult night sleeping, and all which I was trying to prevent."

"Would give 0 stars if I could. Went in for care and was completely disregarded. I was given a rapid strep test, which has never came back positive for me even though I always end up having it. After they got the negative test anything I said about my past experiences was disregarded even though the same thing happened last year and I ended up in the ER for strep after urgent care refused to give me care when I had a negative rapid test. The doctor even told me that antibiotics (the treatment for strep throat) would not treat my strep but treat the symptoms. Additionally, the doctor seeing me was hyper focused on covid instead of listening to what I was saying. This place employs people that have no regard for patient experience and no knowledge of how antibiotics work."

"This was my first experience at an urgent care. Although the staff was kind the facility itself seemed poorly taken care of. The waiting room was dead quiet and nearly empty. Makes you feel nervous and uncomfortable especially when they ask you what you are coming in for and the room is so quiet that everyone can hear your health concern. Some light music would be nice. Also the room I was put in had damaged blinds which were open enough for someone to see into from the outside which made me very uncomfortable. When I was there they weren’t able to help me with my chest pain because they didn’t have the equipment such as an x Ray or EKG to rule out certain diagnosis. They also may have been short staffed at the time of my 8pm appointment. Overall my visit seemed like they were struggling. I don’t blame the health care professionals however, whoever owns the property should look into making this urgent care more comfortable and fix the place up."