Creative Leather Furniture - Glendale, AZ

"We bought a custom recliner loveseat from Creative Leather. The foot rests were over an inch out of alignment with each other. The field service technician came out and fluffed one of them a bit it made very little difference. After over a week of unanswered calls and e-mails we disputed the charge on our credit card. They replied by email less than 10 minutes later. We were told we would need to bring the furniture back to the factory ourselves for them to make it right. We did that, there was an improvement. It is nowhere near what you see in the showroom. We are extremely disappointed with our purchase and the customer care. Dan, Surprise AZ"

"Our salesman Dana was great,but the 4 to 6 weeks wait was not really explained through to me . A word of advice shop around. I found the same pieces of furniture at a different furniture store here in the valley and they were $1500 dollars cheaper and they had the pieces in stock and delivered them in 4 days."

"Excellent value. Great service. Excellent selection. Bring your imagination and see what you can do."

"We purchased a flexsteal leather sofa from Creative Leather on 12-22-20 and paid $2,711.64. We were told it was top grain leather. About six months ago the color started wearing off. We called the store and was told they don’t do repairs and gave me phone numbers of services that could fix our problem. Called three different ones and never received a call back. Today I was told by a leather expert that we were sold a bill of goods. In quality leather the color is dyed INTO it where with ours the color was more like painted onto the leather, hence the wearing off of the color.. SO, my advice to you is when looking for quality furniture…SHOP ELSEWHERE!!"

"I spent $6,000.00 on a sectional 7 years ago for two main reasons. The claim of all seams covered for life! And how well hers has held up. With Labs and kids! Mine now has a split seem and a popped button. (No big dogs or kids. Just a single senior.) To my request for repair! I was told its from wear and tear and repairs are not covered! Hmmm, look up their warrantee. Still says lifetime on seams!! This cost me almost $1,000 a year. I had a leather/vinyl couch from a store in my home state comparable to Ashley for 5 years with no issues except damage from the movers who brought it here! This was NOT worth the upgrade in full leather nor the price!! Question and get initials on warrantees before you spend your money! I will never recommend them again. Very disappointed!"