Bassett Furniture

"I had the pleasure of working with bill on purchasing my furniture for my new house. Thank you so much for the great service and quick responses to all my questions. Highly recommend working with bill and will see him next time for my future purchases."

"I had the pleasure of working with Bill Neely on a big project for my new home. Bill was thoughtful and patient while we poured over Bassett’s extensive collection, picking out beautiful heirloom quality pieces I will cherish for a lifetime. Thanks to Bill’s great eye, I have a new home that feels timeless and will undoubtedly serve as the venue for family gatherings for years to come. I enthusiastically recommend Bill for your home design needs."

"I would not recommend buying from Bassett. Customer service very poor. Our new couch has significant "piling" within two weeks of receiving. Bassett states "piling" is normal and they do not warrant their material! Beware and do not buy from them. They do not stand by their products. Our sales person was Bill Neeley we called him he has never called us back even though he stated this was not normal and should never happen. Bassett customer service home office stated we should of been told at the time of purchase that the material of our new couch may "pile". Who in their right mind would of bought a couch knowing that withing two weeks the material may "pile" and it would be your problem not theirs. Again, do not purchase from Bassett. In response to Bassett and the owner we did contact your customer service. Bassett Furniture sent out a furniture tech and he could not remove the so called piling that Bassett is calling normal. As a matter of fact the furniture tech said there is something wrong with the material and noticed it was occurring on other areas which he said he was documenting for the report. Mind you we took delivery of this couch 7/7/23 and within two weeks the so called normal piling started to develop. We sent pictures to the Bassett Furniture salesman who is Willian Neeley and he responded that in no way is that a normal looking material and should not be happening. I challenge Bassett Furniture and the owner to display our couch in your showroom and explain to potential customers that this what the material will look like in two weeks."

"Huge, gorgeous store full of customizable furniture as well as lamps and wall art. Really nice design consultants who aren't pushy. They really seem to want to help you find the pieces you will love. They can do makeovers at this location. Kerry is great. In the center of the parking lot in front of Home Depot."

"I was happy with the customer service provided by Dietrick at first, but now that we need help and the order has been delivered, we haven’t heard a peep from Dietrick. The very expensive sectional we custom ordered was delivered on 12/19/19 with defects of the sofa feet, sofa cushion seams are uneven and the back pillows have all been sewn on crooked. I told the delivery drivers and they took pictures of some defects. I spoke with Erin Moreno of the Tucson store and she told me they would send someone out to repair the defects. It has been 2 months and nothing. I reached out to Dietrick and Erin and they don't respond. I finally got ahold of Erin and she told me that once the furniture is delivered that they have nothing to do with it. NOTHING TO DO WITH IT??? We spent $8000 at this store and this is how we are treated. I will NEVER purchase or recommend Basset furniture to anyone. Basset does not accept returns on custom orders so we are screwed. I should have read the BBB reviews on service and repairs. I’ve called and emailed Bassett customer service in Virginia and they haven’t been very helpful yet, however they said the pictures I sent them of the crooked back cushions need to be sent to the factory where the sofa was made because the crooked cushions can't be fixed by furniture craftsman. I wouldn't be so upset if the store employees cared about getting the sectional fixed properly, but instead they are avoiding me because as Erin basically stated it is not their problem. You are wasting your money if you purchase furniture from Bassett Furniture Store in Tucson."