Gerber Collision & Glass

"I picked this location as it's close to home and this one was on a list that the insurance company suggested. They were quick and beat their estimate by a day. They communicated throughout on the process, etc. My only concern is that maybe they try to beat estimates, etc that it affects the quality of work. Case in point, they uninstalled and reinstalled the front passenger door. No work was needed but I understood to fix the back, they needed to this to the front door. However, when we got the car back, the weather stripping wasn't completely reinstalled and the door handle of the front door felt flimsy. Again, no actual work was done to the front, just the back. It's the little things like this that makes me give 4 stars instead."

"I had a front end collision. Gerber had my car for 80 days! Finally I went to pick it up and the damage to the hood was not repaired. I paid over $14,000 and it’s not fixed and looks bad. They refused to fix it said it was rock chips. It’ was not rock chips! It’s a brand new car! Take your vehicle to a different body shop. This place charges for repairs they don’t do."

"The work they did was seemless. I was unable to see where it was fixed. Their communication was great and got the job done in 3 days. 3 days!!! They handled the car rental return. Compared to work I had done by a big brand dealership... it's absolutely beautiful. Definitely recommend them ."

"Absolutely do not take your car here!! Not only do they do bad work the customer service is lacking. At estimate I asked if the car rental is on-site which they said yes. So I opted since they wanted the car ASAP to do it before work at their suggestion. Well enterprise is not on-site and from drop off to getting into a rental was 3 hours. Unacceptable. I would have scheduled on my day off had it not been for them saying it would be quick. I told them I had to work at 830am drop-off was at 8am. This should not be happening. BE HONEST"

"Gerber Collision is an excellent body shop because the manager, Mallory, runs the show. I was rear-ended by an uninsured motorist and had substantial damage done to the rear driver side of my 2021 Subaru Outback. There were many problems in the repair process which ended up taking longer than the 30 days Geico allotted for a rental car. This meant towards the end of the repair period I had to pay for the rental myself and ended up picking up the car before all of the parts were in. I tried to contact Geico five times about the situation and not one call was returned. In steps Mallory, Gerber Collision Manager, who immediately resolved the situation and provided me with a free rental car (and outstanding customer service) once the on-order parts arrived. It actually took only one day. She even fixed a broken visor clip and figured out how to work the auto open on my rear lift gate. She’s amazing and 100% professional. Needless to say, I’m shopping for a new insurance company. Geico sucks."