Jack Chumadevsky - GEICO Insurance Agent

"I was in a car accident nine days ago. In those nine days all GEICO associates, including James Price, my claims adjustor, have truly been beyond great. The customer service has been, at the very least, 10 out of 10. In this day and age when quality, communication skills and customer service seem to be on the decline, GEICO's associates have been very friendly, communicative, and responsive in ways I didn't expect. Thank you to all the GEICO associates that I emailed or spoke to. Your professionalism is world class."

"I loved my agent, Kelsey! She made sure all of my coverages were correct and adequate for my recent move, plus saved me money! Can't go wrong at the Tempe office! Thank you all!!"

"Miguel was very bubbly and kind over the phone I appreciated his service in helping me with a new quote for my vehicle! Even though the rate wasn’t better he made the experience simple and easy for me. Thank you!"

"I just switched my auto insurance from State Farm insurance, to Geico insurance. I was on the phone with Christie for quite awhile and she could not have been more helpful. She was so patient and kind and knowledgeable about the insurance options, it made switching my insurance go so smoothly."

"I've a commercial vehicle policy with geico. Was on hold for 60 minutes to make a payment. I'm not exaggerating. See the as the screen shot I took and wrote on while waiting. After 60 minutes somebody answers and says they can't take payments nor are they able to take a note that I called to make a payment. This is the same number geico expects us to make a claim. Geico is not available after hours for commercial policy holders. I tried to reach then at 7:10pm the other day. Prior to posting this review, I thought I'd call the agent who my negative review was going to hit. Upon calling, there was no answer. HOLY TOLEDO! SO DIFFICULT TO MAKE A PAYMENT. JUST IMAGINE THE DIFFICULTY OF GETTING A CLAIM FILED. I'll definitely be shopping for another policy. Update: At the time of this issue, I did reach out to this office which is my agent. They answered the phone timely. And the lady was nice. I gave my credit card info for them to take my payment when the system was working. Yet it still didn't get paid. Switched insurance carriers on 1/15. THEN Geico CHARGED APPROXIAMATELY $400 as a cancellation fee on top of regular premium. Guess charging 10%of the annual policy rate for cancellation is acceptable. I find it rediculous that they charge such a fee when geico wasn't providing the minimum customer service expected of an insurance company. My intention is to pay the premium amount and reach for help on getting the cancellation fee waived from the department of insurance. The reasoning for getting it waived will be that they weren't providing minimum expected service. Additional edit: reason given why they couldn't take my payment or even a note was their systems were down."