Firestone Complete Auto Care

"I scheduled an oil change 3 days in advance and went in for appointment and said they didn’t have time for that. So I took off work early for them to say they are too busy. I’ve been to other Firestone’s and had amazing service. I would not recommend this location. Not good service at all."

"Beware. There are many one star reviews here for a reason. Took my car in and was over charged and made to waste hours on end. Even when I showed up on time for my appointment. This place was once a great place a few years ago. Since then it’s been straight downhill. $400 to recharge my AC and get my car diagnosed. Funny, I still don’t know what is wrong with the vehicle. My intuition and experience tells me something shady is going on here. Stay away"

"STAY FAR AWAY FROM THIS PLACE!!! They say to "Share your experience to help others." I been having my vehicles serviced by Firestone for over 30 years in several states. Up to about 3 years ago they were doing a good job with sometimes it being an excellent job with good service, on time work, and professional employees. Those days are GONE! They have not had a good manager at this location in close to 3 years. Today 12-17-2023 they kept my car over 6 hours for a 30 minute front end alignment. I'm not interested in what their response would be because won't do anything about all the 1 star bad reviews. This place is TERRIBLE!"

"Never have had such poor service from a tire store. Purchased a set of tires with warranty which includes flat repair and rotation. I made an appointment after getting a nail. The appointment for just the one tire took three hours. I needed service again for a slow leak and made an appointment. I received return call voice message that they would not be able to honor the time and asked if I could leave my car or reschedule. When I called back to reschedule I stated I was unable to leave my car and would like to reschedule. The person who claimed to be the manager said he could get me in next day at 11, however, couldn't let me know how long it would take. When I pressed him for the time to repair one tire leak, he said 3 hours. I asked what was the point of have an appointment if you're going to keep my car half the day! He told me to take my car to another store, which I did. Firestone on Crismon Rd in east Mesa needs new management to fix that clown show of incompetence."

"The work they performed was adequate. However when they parked my car in their shop overnight a rat got in my vehicle, ate a bunch of Takis and then pooped in the vehicle. All I asked for was a rebate on getting my car detailed, and was promptly told to kick rocks."