Shell

"I'm a rideshare driver and with gas prices as they are I'm always looking for cheaper gas. I went to this station since the sign said *$3.799*. Unfortunately, after I did my Shell Rewards and Circle K Easy Pay I didn't check the pump since I was just there yesterday afternoon and the price was the same. The price was really ***$3.949*** a gallon for regular unleaded. So, be careful when you purchase gas...they might have a nice price just to lure you in."

"Rude store associate. The following took place on Friday, December 21st. I stop to fuel up and the pump stated to "See Cashier for Receipt" since it was out of receipt paper. I go inside and request a copy of the receipt for the pump I was using (pump #2), and the associate asked me: "How much was it?" I was confused by his question, so I just repeated myself "I just need the receipt for pump #2". He then says "I know, how much was it?" I ask, "What do you mean how much?". At that point, he scoffs at me and then prints out a receipt for the wrong transaction. I take it and leave since I didn't want to further aggravate an already disgruntled employee with such a small request. I don't know what was going on with this employee, but I've never had to declare the amount of my transaction in order to get a copy of the receipt from any other gas station (including other Circle K branches). It's *always* been just the pump number alone that sufficed. Never been a problem till now. Definitely not going to return to this particular Circle, especially because of the store associate's incompetence to fulfill such a simple request. It's the small things that count when it comes to decent customer service. I advise management to better emphasize this to their employees. If your systems are such that a receipt must be identified by the total amount rather than the pump number, I recommend changing it to be in line with other Circle K's (or any other gas station's) system."

"Faulty pumps. Some of them will take your Fry’s VIP rewards and some wont. When I put my info in, it would show I have no points. Then I have to drive to another pump and put my info in again and the rewards show up. So if you know you have points in your account, double check at a different pump. It has been like that for months, but they don’t fix it."

"I went to put in gas only expecting to put in $10 at pump #8, swipt my card, and realized I didn't enter my fry vip #. I canceled out the transaction and swipt my card again. It declined my card. I went into the store to have the clerk help me.. my card declined again. I looked up why it declined. It took all of what I had in that card account which was $17.04.. It showed I had a zero balance, that I paid Shell gas $17.04, and I didnt even take the pump off the hook!!!! The clerk didn't care much, saying she works for circle k, not shell. Tryed called the manager today and apparently he should be there, but the gal hasn't heard from him.. I've been frauded, it doesn't matter if it wasn't alot of money. It's my money that I didn't spend!!!! I'm glad I didn't use my bank card."

"Stopped by to fill up my empty 15 gallon tank around 1:30pm today. Was originally going to use a pump on the side closest to McClintock but as all of the open pumps were out of order I had to go around to the other side of the store. As a round the corner going no more that 10 mph at all times I noticed there are still some pumps out but saw an open one on the side closest to the store, I also see an employee changing a trash can who was clearly not in my path as well as not looking in my direction at all. He is located between the two first two pumps with my destination being the middle pump. I watch said employee to ensure he was not going to step back or anything as I approach the pump leaving at least 2.5-3 feet between me and the curb which elevates the pump as I am not going to park 5 feet away from the pump because who does that. When I get out of the car the employee says to me "Hey man, that wasn't safe." To which I reply "what do you mean?" Him - "you almost hit me!" Me - "no I didn't I was watching you the whole time and I wasn't even close to you?" Him - "okay then get out of here!" Me - "get out of here?" Him - "yeah, you almost him me then you don't apologize." Me - "okay fine, I'll take my business elsewhere." *Get in my car and leave. That's terrible customer service. First if all, he wasn't even facing me he was bent over doing something with the trash can, so how could he have seen how close I was or wasn't to him? If you're working at a gas station you're by definition going to be in close proximity to vehicles both moving and parked. If you can't handle someone driving past you with at least a 3 foot gap at 5 mph you might want to reconsider you're career choice. He also caused his company to lose out on a sale, I had an 15 gallon tank running on fumes and I only every get premium. You do the math. From now on I'll happily take my business down the street, their usually a few cents cheaper anyway."