Legend Flooring

"This was the second time I’ve worked with Legend Flooring, and I am just as happy this time as the last. Doug worked hard to create a solution for the handle of a set of French doors for which I was ordering shutters. My doors aren’t standard, so the cut out for the handles wasn’t standard, either. I appreciate Doug and his team, and I can’t wait for the shutters to arrive and to be installed."

"Doug and Wendy were amazing throughout the entire process. Very knowledge professional and organized. They genuinely cared about our needs and answered all of our questions promptly. The Installers ( counter tops tile and carpet) were craftsmen and expert in their respective disciplines. All of them were willing to go above and beyond whenever we asked. I would recommend Legend Flooring without reservation. We couldn’t be more pleased with the improvements to our home."

"Great experience throughout the process. From the selection of the tile to the measurement to the installation and follow up. Mike explained everything in detail during the customer intake session so we knew what to expect. The install crew which was lead by David was very communicative to explain progress made and plan for the next day. Juan also made sure to ask if there was any disruptions since we were still working from home. Overall, great company and staff!"

"We have completed 3 projects with Legend Flooring and all of them were wonderful. We replaced our stair’s carpet with LVP, installed a custom rubber gym floor, and did a floor removal as well. Ordering was easy, delivery and install was timely and looked great! The professionals Legend sent to do install and removal were very courteous and took pride in their work. Doug and Wendy were so easy to communicate with to plan our orders. Legend is our go to flooring company! Highly recommend."

"Mike and the Team at Legend were absolutely top notch! Until we made the down deposit. They cancelled within 24 hours of the job starting due to their contractor not being able to make it as scheduled. They then found another subcontractor that they had never worked with to start the job the following week. The "other contractor" was just two kids which I'm guessing were pulled off from another job. This job took place at the end of 2021 and to this day we are still dealing with warranty issues, which Mike and Doug refuse to fix correctly and continue to band aid. Their team backed their trailer through my neighbors yard, loaded with tile and broke her sprinkler head. Mikes answer "not his problem". The kids would pour their residual mud out on my rocked walkway to the backyard, which would harden into a large slab, taking our stone with it. My problem though, silly me. They absolutely annihilated our baseboards during removal of the carpet and installation of the tile. After a few rounds of back and forth with Mike, he agreed to have a painter come out and touch them up for 15 minutes, which, and I quote, "came at considerable cost to them". I still had to clean the mud off the walls and appliances though. We paid hundreds if not thousands extra for "dustless" tile removal, and for the toilet to be removed/reinstalled along with the washer and dryer. After the tile was removed, our kitchen was absolutely covered in a thick layer of dust. Mike told me "it's a construction zone, that happens" and was told they would not be cleaning it. The two kids reinstalled the toilet, incorrectly. The wax seal leaked and the toilet wasn't installed straight nor bolted down tight enough. We paid roughly ~$300 to have an actual plumber come out and fix it, after already paying Legend. Again, two kids, not a plumber or competent employee. Washer and dryer? Left in the garage. Called Mike and he said he would send them back out. One guy shows up and there was no dolly or blankets. The guy dragged the appliances across brand new tile and dinged up the washers door against the door frame. I forget the term, but the tile has some sort of "super sharp, super straight" edges that allow for smaller than normal grout lines, but since the tiles were laid at various heights, you can literally cut your foot walking around barefoot. After time though, you learn where not to step. Since the install, grout has continued to fall out in pieces. The last repair involved a guy who just filled the gaps and didn't prep the area at all. To our bewilderment, the grout continues to fall out. The majority of my disappointment falls on the fact that we have been thrown into the "you win some, you lose some" group. I composed a long email with all of the issues we experienced and sent it along with the final payment. Mike replied with a "Thanks for the feedback". The owner of Legend, Doug, never reached out. Neither of them has ever bothered to come see the final product. I'm sure Legend flooring usually does great work and we are the exception, but they don't stand behind their contractors and that's a big risk to take as a customer. Wish we would have taken the cheaper quote from Home Depot."