Gerber Collision & Glass

"So far I have used Gerber two to three times. Leave out as much information as they could through email to me as the process of fixing my cars we're being done. I will definitely tell other people the great experience I've had with this company I will continue to bring any of my cars for any work that needs."

"I never write reviews, but my experience here was so bad that I don't want anyone else to waste their time here like I did. I scheduled an appointment to have my car looked at after an accident, and this location showed up as a certified shop under my insurance, so I came here. First of all, it took several days before I could get my car in, and when I finally got it in, they just took pictures of it and said they will return with in estimate on Monday since I came in on a Friday and their estimate person was out. Monday came, I didn't receive a call, Tuesday passed, I didn't receive a call. I finally called Wednesday, and the person I spoke to was extremely rude. He said the car was assigned, and he would call me back with an estimate in 10 minutes. He was being very impatient as I was giving him my contact information, and he never called back, and I ended up taking my car somewhere else, where they got it in the same day, and the customer service was top tier. Don't go to this place. They don't have any business and it's because everyone there is rude and half-way does their jobs."

"I took my truck here to get the driver door repaired after a storm. Had the door painted and window replaced.(window was not shattered just a bad gash it was unsightly) I got my truck back today with the interior completely trashed dirt every where as if they removed the window and left it outside during one of our famous dust storms. My driver seat is stained and and tons of dirt in all the cracks. I’ve had the truck less than a month and it looks like a work truck that has been used for years.man who brought the truck out parked in a spot where I could barely fit so I didn’t see the truck clear.You can tell someone tried to wipe it down so it didn’t seem noticeable but I noticed it when I got home. And to top it off there’s tone of orange peel in the paint the shop didn’t even try to blend it out. And even on top of that there was a screw in my tire. Never again!!! Don’t do it!!"

"I have had previous good experiences at other Gerber locations, I took my truck in to get several areas of damage repaired after a recent storm. While the office and location look rough, I tried to give them the benefit of the doubt. Upon drop off, the customer service was great, i was promised twice weekly updates, and the repairs were estimated to take two weeks, but unfortunately, that is where the positive experience ends. I didn't receive a single update until about two weeks in when i started calling was repeatedly told it was in paint for the better part of 3 weeks, they waited until the truck was "almost done" to start chasing down a harder to find part, 31 days (after my rental coverage was used up) they finally said it was ready for pick up at 1:30pm, based on my experience thus far i gave them some additional time and showed up around 2:00 pm to pick up, waited an hour and a half, only for them to finally say i would have to come back to have my collision avoidance calibrated, then they pull up to show damage that the insurance paid for not fixed, a filthy interior with sand everywhere, some trash in the vehicle (neither of which were there on drop off) still had a metal sponge on the windshield and they cant even put a plate back on the right way. In my opinion, the root cause is that this shop takes on far more work then they can reasonably handle, resulting in longer wait times, and rushed QA. Just save yourself the hassle and headache and go somewhere else."

"These guys are great. Profesional and friendly team. Josh and the entire team was awesome. I brought my car here after someone backed u to me. They got my car in, evaluated, and repaired quicker than the original date. Repairs look great and the body man went the extra mile to make sure it looked great. Even better, they offer full service with Enterprise, so you can drop the rental off there and they'll do the rest for you (no need to call Enterprise, get a ride, check out there, come back to Gerber). Will definitely bring my car here in for any future repairs. Thanks!"