Kaizen Collision Center - Tempe

"Joe D and his team have firmly taken over operations, and the Quality of Work reflect that. We appreciate his comprehensive attention and care when our issues were getting lost in the shuffle. Car was repaired, good as new, and we 100% trust their auto care going forward."

"Had a great experience at Kaizen. The manager over my repair coordinated everything with the insurance company and kept me in the loop constantly. It was great service. I had left a remote control in the rental car that I dropped off at the shop. I called them and asked the to retrieve it and put it in the mail to me. But the employee said that they would drop it by my home on their way home from work. Fantastic service."

"My car took months to be fixed. I know Tesla has backordered parts but it was frustrating. Then my car was missing a piece on the front for the censor that was overlooked. The bumper bracket was also broken so the new one didn’t sit flush. They also had issues accepting payment from the insurance company which the insurance said they’ve never encountered. Overall my car looks good but going back multiple times across town after already waiting months is ridiculous. Car accident in July, still dealing with this in December."

"Terrible service. 6 months later and still no car. Haven’t received a call back in over a month. My husband had to go into the shop since they weren’t returning our phone calls. Said they were waiting for payment from our insurance, but found out they hadn’t even sent the insurance company a copy of their bill. I thought that would be the end of it, but it’s been three more weeks of no returned voicemails to their shop. ** keep in mind this was NOT a big collision with lots of body work. It was after a little impact to the front right tip of the bumper. After they had the car for 3 MONTHS already they found out they had diagnosed the problem wrong and had to order more parts. I was told that the parts were coming in on January 1st and should only take a few more days to assemble and get it back to me Furthermore I come to find out that the car should have been marked as totaled from the beginning if they would have diagnosed the problem correctly and not waited until 3 months in.** I cannot believe the terrible level of service I have been given. I never leave bad reviews, but it has gotten to the point where I have no other option."

"When I went to the shop, the guy was excellent, and the lady in front desk was amicable. That made me believe that they could do a great job. But after that, I received a call back (just today/ March 22/18-09:54am) makes me very mad. The lady on the phone (Casey something?) very rude and spluttered due to the phone call cuts out( I couldn't hear her well). I misunderstood that she was calling from the Southwind Insurance Company instead of the Southwest Collision, she did not understand and keep saying: have a good day bye bye sir(badly) with no patient and further explanation. This sudden call ruins all my good mood in the morning and makes me want to try to go another place. This is absolutely not the right way to call back to check if your customer is still interested in your business. They should make an apology for that. Also, hope this review could help for any further communicate like the other review below.q / Update, they did mostly great job for my car, I pick it up about two months+ later when I am back (I asked about after a month they told me will be done in a week but a week later it still on progres.) so the speed can be better. After I pick it up, I found several problems on the gas station nearby, drive back, and they fixed it. (My windshield water control goes opposite way. And the front bumper still goes out a little bit.) Most of the stuff that I see in person was very nice. After that, I change one star to four stars. Could be better will faster speed and Pro work. And again Vitoria at the front desk and the lady manager we're very very nice!/ Few days later my front bumper still pops out"