Aspen Dental - Mesa, AZ - Riverview

"I have attempted to resolve my account balance for 9 months. I have called and email several times, yet no one has responded. I can't imagine how this is the Aspen standard."

"Just had the worst experience at this office. Workers are definitely pushy when it comes to getting work done and do not disclose fees prior to being seen. I felt like they were trying to take my money and demand dental work that was not necessary. I initially went in for TMJ and ended up walking out the door for $13,000 worth of dental work needing to be done with also a misdiagnosis.. The dentist initially gave me a treatment plan for the wrong tooth. They initially told me they wanted to retreat my root canal because the root canal wasn’t done deep enough (which was not needed on that tooth after all) After reviewing the treatment plan I called back to let them know the estimate was for the wrong tooth, I asked if the dentist can re-review my X-rays and let me know if it’s going to be the same amount and work done just on the correct tooth. The receptionist was very adamant in getting me back into the office and called the next morning to get me in immediately, I left and rushed work to see the dentist. After going in he just reviewed my X-rays and didn’t even touch my mouth he suggested another root canal or implant. I was bothered by the fact that he could have done this over the phone, he didn’t really seem too confident in his suggestions for what needed to he done. The lady then came back into the office and asked me for a over $300 consultation fee ($70 out of pocket that insurance didn’t cover) this “fee” was never discussed. I don’t understand why they would charge a consultation to look at my X-rays again which wasn’t done correctly the first time. The dentist had never to state that “his time is worth nothing” which is ridiculous considering I left work for him to do something he could’ve done over the phone. The way him and the lady handled the interaction was so unprofessional. It was very much giving desperate for money vibes by trying to charge people for work they don’t need."

"I had my first visit with Dr. Adam's, finally a honest dentist. Prior to my visit I had some frustration with my prior dentist who insisted I had 3 cavities and wanted me to get them filled. I had a great conversation with Dr Adam’s about dental care and that the spots my previous dentist wanted to fill have looked like that for 10yrs. He double checked the areas of concern and my record of no cavities at 47 remained in tact. Also shout out to Jody my Hygienist, she gave me some awesome advice to keep my teeth healthy and in check! Thanks again"

"I went in for tooth pain concern, had not been in to a dentist in awhile. Mary was very helpful and friendly, Dr. Adam's kind and understanding. And Chelsea had an amazing energy. I appreciate the experience I had, as I am not too fond of dentist appointments. They made me feel welcome and heard and comfortable."

"I hate the dentist office and always have. But, my visit today has changed my mind about what these visits should be like. Professional, caring and completely judgement free is what these people showed me and what I believe all dentists should provide. I left the office feeling better and looking forward to future care by these wonderful people. Thank You Aspen !!!"