Adelante Healthcare Mesa

"I've never experienced so much pushback from a doctors office before. Adlante will make it their job to waste your time. You will never be seen by the same doctor, even though you requested. I gave them a doctors note to be filled. Called a week later for status, they said they never received it, so I gave it to them a 2nd time and two weeks later I call back for status, said that it was done, come to pick it up and it was written WRONG. At that point I just gave up. Then when I asked to get my RX filled my pharmacy sent the request 3 times and Adlante took it after the 4th time even though I had more refills on the perception. I absolutely hate this place. No one calls you for any status updates. 45 mins you will be waiting in queue to get a hold of anyone, and when you do, they have no idea what's going on. You will never be able to talk to your provider. Save your sanity and time. Do not come here."

"I have never had such a terrible experience with a doctor. My husband and I just moved here and needed a new doctor. We both had new patient exams a few months ago. I never met the doctor, they just had me meet with a nurse who was very rude, I couldn’t understand her through her thick accent, and she insisted I had depression when I told her I’ve been fatigued lately. That’s literally all I said, and she already had a diagnosis. I do not have depression by the way. She was constantly interrupting me and not listening. Then both my husband and I got bloodwork done. I never got a call back with results. My husband got a call from the receptionist who told him he had prediabetes. The doctor didn’t even call him, they didn’t schedule a follow-up appointment, they won’t post his blood results on their portal, and he’s a very healthy person who doesn’t have a single reason to be prediabetic according to the CDC’s list of causes, which concerns me because it may be something very serious. We also asked for a referral for genetic counseling since I have a history of cystic fibrosis in my family, and we want to have kids, and they referred us to the wrong place. I’ve tried calling on several occasions with my questions and concerns, and I’ve tried sitting on hold only to give up after being on hold for 3 hours. I’ve left a call back number on 3 occasions and never gotten a call back. We made our initial appointments online, but I’ve never once been able to actually get ahold of anyone, receptionist, nurse, doctor, etc. They’ve left me with no other options than to just go find a new doctor. Edit: Adelante sent me a bill (you know, for the doctor’s visit that never happened). They did not take my insurance like they said they did. So instead of a $30 copay, it was around $70. I figured, whatever, I’ll just pay the bill because I really just want to forget about this place. But the bill only had 3 payment options: 1. To call them even though they don’t answer their phones. 2. Pay through the portal that you can only set up by calling them. 3. Send your credit card information through the mail. I guess I only have one option which is incredibly insecure. I have never paid a bill through the mail, but they’ve given me no other option. So I paid the bill through the mail with a new credit card. Then today, not even a week later, my credit card information has been stolen and they made a charge for nearly $800 to the Caribbean. So now I’m dealing with fraud."

"Don't say I didn't tell you so...... Do yourself a favor and find another office. I have been seen here for years and because of laziness, I haven't found another office. Everytime I'm seen they screw up any and all prescriptions and are just awful. You can call & call & call and they will still figure out ways to screw everything up. Don't believe me ?? Go ahead and ignore what I'm saying, mark my words you will find out. Also good luck finding a provider that you can see more then once or twice before they up and leave, wonder why that is?? I'll tell you why because this place is awful and can't even keep the docs they hire, because most of them can see the writing on the wall. Trust me! This is the way. -Mando"

"Wonderful staff, super friendly and helpful and kind! I went in to get an IUD and while the procedure didn't go as planned, Cynthia and the nurses were so kind and informative. One of them held my hand and distracted me and afterwards everyone was so sweet and helpful! I'm always seen just a few minutes after I arrive. Overall a very good experience ❤️"

"I made an appointment today to follow up on why I wasn’t getting better from a diagnosis I received at an urgent care last week. I showed up 10 minutes before my appointment time and discovered I’d be going to their version of urgent care rather then seeing a PCP, annoying but whatever. I sat in the waiting area for 40 minutes past my appointment time before being called back. The medical assistant asked me lots of irrelevant questions but barely asked me anything about my symptoms or diagnosis. She said the doctor would be in soon and I continued to wait another 30 minutes before the doctor barged, literally, into the room. I mean isn’t it common curtesy to knock before entering the room?? Not completely relevant but definitely something that didn’t help me enjoy my experience. The doctor proceeded to examine me and ask me a few questions and she spent maybe 2 minutes in the room with me. She was rude, and had an attitude that made me feel dismissed immediately. If it really is just a viral infection and there is nothing to be done I understand that, but I do not feel that I was given a proper exam to really determine what was wrong. I have never felt like this leaving a doctor appointment and I was nearly in tears walking out of the office. I went there for help because I’ve missed a significant amount of work because of whatever has been going on with me. I wasted an hour and a half of my day to spend 2 minutes with a doctor and receive no medical care."