JCPenney 2180 South Gilbert Road, Chandler, AZ 85286

"My husband and I went to this JcPenney on 02/17/23. Unfortunately, we had a very negative experience when we were profiled by a store employee. I am white and my husband is black. This dish water blond lady followed my husband around the store, literally behind his back. Then, while my husband waited for me to checkout, with nothing but his cellphone and keys in his hands, the lady stayed behind him, watching him. Then she came and pushed past me in the line and went up to the cashier and dangled a shirt in front of the cashiers face while she told her something. The cashier acted really weird the entire time she was checking me out. I had a little purse with me, I am not sure where they thought either of us could put something to steal. This is a very degrading experience. We have lived in Gilbert for 23 years, we hold prestigious positions at our jobs, and I am a Gold Card holder with JcPenney, I have been for years. There was no reason for that lady to treat us this way. Since this is the way JcPenney chooses to treat their customers of color, we will not be returning to their store and I will be closing my Gold Card account with them. It's unfortunate that they have such closed minded people working for them. We gave them no reason to treat us this way other then the color of my husband's skin."

"If I could give zero stars I would. I have never in my life been treated so rudely by anyone in customer service. Manny was absolutely unprofessional, unkind, and horrid to deal with. My family spends thousands of dollars annually at your store and you did nothing to keep a good customer. I will never shop here again!"

"I mostly order online, but lately have been coming to this perfect location near me! Very friendly staff with excellent customer service! I commend Debbie, the counter clerk who always seem to ring me up the few times I've been to the store and have been very helpful with my purchases! Very satisfied with JCPENNEY! They deserve more than 5 stars in my book! Will definitely shop here more!"

"Some of the prices are high but they always have deals and discounts going on which makes the items more affordable. Always look online before you go for a coupon to bring in and for them to scan at the checkout to save more money."

"I needed to make a return that I had purchased online. The young lady at the register was polite, quick, and friendly. This store was very clean and organized nicely. They had a big map right when you walk in with the layout and departments in the store so that you could find what you need. They had a lot of sale/clearance merchandise. JCP also has an app where you can get discounts and points for your purchases."