Best Buy

"I drove 60 miles roundtrip to pick up Dragon's Dogma II and Princess Peach Showtime. 6 employees including 2 managers had their hand in my transaction today which mind you was a preorder. Everything that could go wrong did go wrong and unfortunately, this has been the ongoing trend for a few years now. Dragon's Dogma II didn't come with a steelbook so I asked for the steelbook. Another cashier decided to jump into our conversation and blurted out that there isn't a steelbook for Dragon's Dogma II. I said 'Yes, there is a steelbook and it's on your website. I showed him the product page for the game and even the separate product page for the steelbook. The manager of Store #251 named 'Dave' comes over and doesn't say anything for the first 2 minutes as he types away on the computer screen. He then told me that since I purchased the game online for store pickup my order has nothing to do with 'HIS' store and that if I want this steelbook that I'm claiming is part of the preorder then I will need to take it up with the 'Online People'. Stellar customer service Dave, you really made me want to come back to the store and do more business with you. I responded to Dave by saying that I've never been told before that my online order for store pickup has nothing to do with "HIS" store and that I've picked up a countless number of steelbooks at Best Buy that I preordered online for store pickup and Dave say’s “Yeah that's not the way it works” but doesn't elaborate and walks away saying nothing else. Ok... Then I let the cashier know that I also needed to pick up Princess Peach Showtime. He looked for my preorder and couldn't find it so he flagged down Geek Squad to look for it. Mind you, there was a stack of about 20 copies of Princess Peach Showtime sitting directly behind him. Geek Squad came over and looked into it and then told me "Yeah this game hasn’t been released yet”. I then kindly pointed out that the game was right there behind you on the shelf. Then they flag another manager to come over and look into the situation. After much deliberation, he said that the truck that arrived on Thursday hasn't been inventoried yet (It's Friday afternoon) and that's why we can't give you your preordered copy of Princess Peach Showtime. Mind you that Princess Peach Showtime was part of a Buy 2/Get 1 Free deal so if I canceled my preorder, I would be charged $59.99 when this was the free game. I said ok, so you can't give me my preorder but can you sell me the game? The answer was that they can sell me the game but they couldn't give me the game I paid for as part of the preorder and that it might not be inventoried until Saturday. So I ended up buying the game and then changed my preorder on the Best Buy App to be shipped to me but now I’ll have to drive 60 miles roundtrip again to return the preorder when it arrives to get my money back since they couldn’t process my preorder pickup. Additionally, they didn't have the Princess Peach Showtime Acrylic Display Preorder Bonus and said that they had “never even heard of it”. Again, I showed the Manager their Best Buy Website showing the preorder bonus and without even looking he said “yeah, I haven’t seen that anywhere”. So I drove 60 miles roundtrip, all this back and forth took about 45 minutes only for me to come home without either preorder bonus, I was assigned homework by Dave because now I have to reach out to the "Online People' to try and hunt down my steelbook and on top of that I'll have to go back to the store and return my preorder that is now being shipped to my house since they couldn't give me my preorder bonus. Unbelievable. I cannot in good conscious recommend this Best Buy location to anyone."

"Jacob is the worst cashier at this location. He needs training on providing good customer service. I get it, we’re all humans and can have bad days at work, but we make our own choices on how we treat people. Jacob appeared unhappy, dismissive, and was saying foul words in front of us about his colleagues, because they incorrectly tagged a tablet and loudly questioned the staff that gave me the wrong price quote. That was unnecessary. After I asked for another member of his team to ring up the item I was purchasing, Jacob walked away saying “have a nice day” to us sarcastically. I hope his two managers (Jake and Joe) can provide Jacob the additional coaching he needs to treat customers better."

"The customer service from ever lead there is the best! They know their gogo gadgets and even support your local windshield experts. Gee what great service."

"Cashier was really great. Just was told to go to different department to ask about the item I wanted to purchase but no one was available to help. Went to a different area and got help as soon as I asked about the item I wanted to purchase. Just not enough employees to get a prompt answer for a question."

"Bill was awesome he explained everything to me when I was asking him about washers and dryers. End up buying Samsung. Even delivery and setting up was smooth. Thank you Best Buy"