Subway

"Every time ive gone here, I've gotten heavy sauce put on my sub. Today i selected LESS and they covered it with sauce in a mess with the wrapping. The second sauce wasnt even put on. It wasn't toasted and not even cut in half."

"Employee Marissa has a big attitude problem, horrible customer service. As soon as we walked into the restaurant she asked, “are you all ordering food? Oh we can’t do that!” We were told they can’t make food for 5 people because it is considered a catering order and they need 5 HOURS in advance. Let her know it would different transactions and were declined?????"

"GREAT FOOD , HORRIBLE PEOPLE AND DESPICABLE CUSTOMER SERVICE. I WILL NEVER EVER GO THERE AGAIN. It's January 4th, 4 days has transpired and multiple people on different levels at Subway have failed to do basic, common sense customer resolution solutions. I'm going to break down the last 4 days. Dec 31 -8:30pm I see a two for one promotion on Facebook from Subway so I go to the app and put in an order. The location at 83rd shows is closed but the location at 75th and cactus shows it's open. I pause to make a phone call find out what I would like on the second sub. At 9:00 p.m. I receive a notification from Subway that I need to complete my order by 9:30, at that point I complete my order and use my American Express on file to pay for it. At 9:15 I show up and the store is closed. Jan 01 - noon I called the store because I had every intention of going down there and picking up my two sandwiches because they were closed the previous night. I explained the situation and the girl that answers says that because of New Year's I guess they closed at 8:00 pm. She apologized but said she had no idea what could possibly be done about it. She gave me a phone number to call which is the corporate office. I called the corporate office no one's there I leave a message explaining the situation and left my phone number. Jan 02 - After not hearing from the office, I left a message on the subway Facebook page with a short explanation of what happened. Social media person responded sorry with what happened if you would be so kind as to use the following link and make a comment on our The web page it will get to the right person. I think it's important to note that not one person ask for a copy of the receipt, my phone number, or any information regarding the actual sale. They are clearly not interested in solving it they only want to shuffle it off to someone else. Jan 03 I leave a message on the website, I received the following message. SORRY.. ANY CHARGES THAT YOU RECEIVED SHOULD BE JUST PENDING CHARGES. IF THESE CHARGES REMAINS ON YOUR ACCOUNT........................PLEASE CONTACT YOUR BANK OR CREDIT CARD COMPANY TO DISCUSS THE TRANSACTION!!! Jan 04 I just checked my American Express online The charges aren't pending their actual charges. What is so surprising is the lack of accountability. Not a single person asked for the transaction number for a copy of the bill, nothing. Not a single person offered me a refund or said hey since you paid for them how about we make these sandwiches for you. They all had some other person that they shuffled me off to and finally to the end hey take it up with your credit card company as if it's their fault. I ordered from Subway at least once a week, great food, but horrible absolutely horrible people with no inclination to try to solve a problem that originated with them. It was their app that said the store was open, and it was their app that told me hey complete your order. This is not just a problem with the store this is also a problem with their office which was contacted, their social media group and main customer service. Not one single person asked for any information to actually solve the issue. Everything that they wrote was just copy and paste. I will never buy from Subway again because ultimately you have to judge people and companies on how they act when something is not perfect."

"Stopped here in the morning from my out of state trip on my way to see friends and what a terrible place! If you want a good Subway experience go to Subway on Northern near the Walmart. The employees there are awesome and I always tip. The two employees I encountered at this subway were self entitled and I wouldn't trust the food prepared by them. I asked for a chicken with swiss and they pointed to the empty and dirty bin where it would have been and they said they dont carry it anymore. That would have been forgivable but the attitude and smirk that went along with it wasn't necessary. There were no specials of any kind and they wonder why business is slow. Management needs to hire employees that can make sandwiches instead of wanna be tiktok creators. Any supoosed positive comments like "the girl was awesome" should be at the bottom of the list and are likely fake reviews by friends or affiliates."

"Ordered a half hour ahead of time 11/9/23 to make life easier for everybody and guarantee no wait, show up (7:12) to pick up my food and the meatballs haven't even started cooking and will be another 20 minute wait. Why not start cooking the food you know that you don't have for my sandwich when I ordered it a half hour ago, or at the very least attempt to contact me? So now my one sandwich has been sitting for 45 mins and the other one is just now getting done. Nice job subway."