Chick-fil-A

"I always receive my order wrong here. I’ll put no cheese and I always get cheese on my sandwiches. I also have gotten the wrong drink multiple times. They also don’t have fast drive thru service and I usually wait a while for my food even if it’s mobile thru. They are a newer location so maybe they just don’t have it together yet. I avoid this location now though since they’ve messed up to many times."

"I thought this place would be better than Avondale seeing that it seems to be a more efficient way of getting people in & out… or so I thought. - The bad employees from the last location just brought all their bad habits here it seems. - Food is often not fresh even though it has just been handed to me in the line. ** On more than one occasion, I’ve seen my order sitting on the little white table for 5+ minutes while I waited 2 cars behind before it was handed to me when I pull up to the table. Why not hand it over like the other orders? Or why bring it outside to wait in the wind, rain & cold? - My sandwich fillets seem much smaller even though the price under this owner has increased 3 times in the past 12 months. - 30 count nuggets went from $18 to $22. Nuggets have greatly reduced in size also. They are cut smaller now into pieces about 3/4 the size the used to be. A 30 count used to barely fit in the box and now there’s room for 8 more nuggets at least. - Breading crumbs still count as Nuggets I guess… over a dozen pea sized crumbs in my 30 count that were part of the count of 30. - Cookies are often doughy and not crunchy, even when cooked for several hours. - Line waits are still very long 10+ minutes even with dual lanes and only about 5-6 cars ahead in line, it’s just more options of where you want to be stuck - right or left lane? I’ve since been back to the Avondale location and they seem to be doing a much better job since the owner left. Avondale is now much speedier, less mistakes on my orders (none so far since the takeover), food is always hot and most importantly the place appers to be MUCH CLEANER on the inside and out. Clearly the owner of this Estrella location is the bad apple here. He leaves a location, only to bring the same bad habits to the new location, all the while random Chick-Fil-A employees from across the country with a make-shift crew of strangers are doing a better job of running his last location…. I live a few minutes away but I drive all the way to Surprise or Avondale locations any chance I can. Estrella & Dysart are no-go’s for me anymore."

"It's a smaller location than Dysart or Avondale but still just as fast and efficient. The app said they were sold out of Tortilla soup but I was able to get it inside. Love the mango frosted lemonade!"

"Today we were welcomed and helped by Curtis and he was such a kind and helpful kid. Anytime I run into a teenager that has manners, a positive personality, engages with my kids and works hard, it makes me so happy! Curtis is a great asset to the new location. We hope to see him each time we come. Also, as I sit and type this my kids are talking about what a nice person he is and that we should tell everyone."

"Estrella location is now open They have a lane for drive thru, and another lane for mobile order, which is great, but I really don't like that they don't start making the mobile app order until you get there and scan their QR code. The main reason I use mobile order is to have the order ready when I get there, so all I have to do is pull up, pick up the food, and leave. Not sit there and watch all the cars in normal drive thru lane leave as I'm waiting for my food. If it takes the same amount of time to go thru the drive thru, what's even the point of having a mobile app ordering and separate lane for drive thru? And speaking of mobile app, it's ridiculous that only way I can order is to have to load money on to the app (minimum $10) and can't use my credit card. My total came out to $10.08 after tax and it made me load $20 to the app. Also, I wish they'd fill up the fry box a little more......"