Goodyear Auto Service

"I brought my 99 Suburban C1500 in September 2023 for an alignment as I had the 3 year free alignment deal with them. They spent about three hours with the car up on the alignment rack and the tech told me "well, we've got it pretty close but we can't get it 100% because something is binding in the steering gear." So I had to make a minor repair to the idler arm bracket before bringing the car back in to attempt another aligmnent. This time they said they couldn't get the wheels aligned perfectly because I had excessive wear in the upper control arm bushings. The car was still pulling to the right. Over the next weekend I replaced both upper control arms and once again returned to Goodyear for an alignment. The tech spent about four hours struggling to align the wheels before finally telling me everything is OK. I drove home via the 101 freeway here in Phoenix, taking the car up to about 70 mph only to notice immediately that it was still pulling to the right. The next day I took the car to Network Alignment and was told by their manager (Scott) that all the bolts used to adjust the car's alignment were loose and the cotter pins had not been replaced by the Goodyear tech the day before. He actually said that he might need to charge me extra labor to restore the front end to normal since the Goodyear tech never finished his work properly the day before. And to think I was driving at highway speeds after leaving the Goodyear place....if I'd had an accident or been killed you can imagine the lawsuit that would result. Scott also told me that the Goodyear techs had been unable to align my car's wheels because they had not removed the upper control arm "knockouts" which prevent the alignment bolts from achieving full travel during the alignment process. And Goodyear brags about how "thoroughly trained" their techs are!! After removing the knockouts, the techs at Network Alignment had my wheels aligned in about 45 minutes and the car drives nice and straight now. I'll never go to Goodyear for anything in the future. They clearly don't know their jobs and will lie to your face telling you, "You're all set," when in reality they have set you up for a serious accident......"

"Valentines day visit and because I love my RV and Audi s5 I take good care of them so they get me to the places I want to go."

"I went into the Goodyear Auto Center located on the corner of Litchfield and Western in Goodyear Arizona to purchase a set of tires and I've got to tell you that I am completely satisfied with the service that I received. From the sales Manager, to the Service Manager to Store Manager.....true definition of customer service with a full intent of ensuring that I walked away fully satisfied! The guys out back that performed the work did an outstanding job on top of all of that. My car again rides as smooth as it did when I first purchased it.... meaning they paid attention to detail ensuring that each tire was balanced to perfection! Thank You Team Goodyear Auto Center #8242!"

"Great customer service and super friendly staff! Stopped by to check on a tire that had a slow leak… they not only found the leak and patched it up but also balanced the air in the other tires as well… and free of charge! When asked what was due they said “‘Merry Christmas and Happy Holidays”… a small gesture but a huge impact! Thank you again!"

"If I could give these guys 10 stars, I'd do it! I was far from home and stranded, Ben went above and beyond to help me get my situation straightened out so I could get back on the road. They fed me and actually treated my like family. I am in your debt, thank you."