Firestone Complete Auto Care

"Brought truck in there for oil change and tire repair etc… easy stuff. A month later truck has a check engine light on, oil cap is gone and just a little bit of oil in the engine. That’s one way to get customers to come back, sabotage them. Manage wasn’t much help either, if you go here for service, plan on taking it to a real shop afterwards to verify the work was done and you get what you’re paying for. Nothing like paying for work that wasn’t done."

"Title: Disappointing Service at Firestone – Unjustifiable Warranty Denial and Rude Behavior Review: I recently experienced an extremely frustrating situation with Firestone that I feel compelled to share. After purchasing a new set of tires from them, I noticed that one tire kept losing pressure every morning. Given that the tires were new, I assumed that this issue would be covered under Firestone's warranty service. When I visited the store to address the problem, I was met with an unexpected and unwelcome surprise. The sales manager on duty not only was rude and dismissive but also tried to charge me an unreasonable $35 fee just to re-examine and reinstall the tire. This was shocking, to say the least, as I had anticipated a standard warranty process for a clearly defective product. The manager's attitude was condescending, and the attempt to refuse warranty service was not only unjust but also a breach of customer trust. It's unacceptable for a reputable company like Firestone to handle warranty claims in such a manner, and the behavior of the sales manager reflects poorly on the company's commitment to customer satisfaction. In stark contrast, when I visited another Firestone location, the staff there rectified the issue promptly and without any additional charges, affirming that the problem was indeed covered under warranty. Their professional and courteous service starkly highlighted the inadequacy of the service I received at the first location. This experience has significantly diminished my confidence in Firestone. While the second location demonstrated commendable service, the inconsistency between stores and the initial refusal to honor a legitimate warranty claim are troubling. I hope that Firestone addresses these service discrepancies and ensures that all their staff are adequately trained to handle warranty services with the professionalism and respect that customers deserve."

"The issue I have with Firestone service centers is the way they include warranty premiums and not present those charges as optional. I purchased 2 tires from them and had them installed. Buried in the list of charges was Road Hazard Protection which was 16% of the cost of the tire itself. This is nothing more than insurance on tire failures. Fine if you want it, but if you don't, they'd prefer you don't know it's in there. I was never asked if I wanted it. It was up to me to find it and question it. I didn't see it until I got home. So I bought tire insurance I never wanted."

"I had an appointment at 7:30 AM to install new tires. They weren’t finished until 3 PM only to realize they installed one of the tires backwards. I told them and they talked to me like I was stupid only to go look at it and see it was put on incorrectly. It took an extra 3 hours just to fix one tires. After that I noticed they had chipped and scratched both of my wheels. I told them and they said there was no possible way it could have happened, but I took before and after photos, they didn’t look like this when I brought it in. Please if you read this never go to Firestone.They are extremely rude and do terrible work at an insane price."

"New Charger, first tire replacement. Two wheels damaged by Firestone Goodyear. Appointment on May 4, 2023 has all paperwork indicated no damage to wheels or anything else. Upon picking up vehicle small chip on front drivers side wheel, rear drivers side wheel has damage in center of wheel which appears to be caused be lack of clearance on their machine. When confronted about damage the response was insulting and denial was all that was received. Hard to understand when the pre inspection notes no damage but magically a set of wheels with 15,000 miles on them are now damaged. This could not have been caused by a curb, pictures attached speak for themselves. The lack of accountability, horrible customer service and sheer lack of professionalism has led me to not ever bring anything I don’t want destroyed to a Firestone location. I wouldn’t have this company work on my bicycle. I typically don’t leave reviews but this has opened my eyes and I simply want to warn other potential Firestone future victims. Do you homework, read the reviews and if I was corporate Firestone I would quickly get this leadership team/management either trained properly or walk them out the door before your reputation is further harmed by horrible work, damaging customers property, disrespecting and insulting customers among various other complaints mentioned in the other reviews. If I had the option to give zero stars I would as I personally feel 1 star is giving this location too much credit after the experience I had."