The UPS Store

"Went there to do a return, and I was waiting for a minute. A staff member came in the door after I did, went behind the counter, and put his things down to help me. Wish I could remember his name to tell him thank you. Guess I'll have to do it in person!"

"Went in today for some Amazon returns, the employee with the long locs wasn’t very helpful when I had questions regarding to packaging the items due to him having his AirPods in or an attitude. However finally happy that UPS has a station where customers can skip the line and complete their Amazon returns!"

"I am giving 5 stars for the 50 year old-ish gentleman who was so polite and patient with people. He was A+ truly. And knew his stuff! But they need more workers so he doesn’t do everything."

"This is the best UPS store you will find in all of Missouri and Kansas. TRULY PROFESSIONAL SERVICE. All the employees seem to be highly trained and know what they are doing. I am always in an out in a flash thanks to those guys"

"I shipped items from this store to my day in Pennsylvania on September 19,2022. Included in the items was a 32 inch television which the store packed. I paid for insurance. When the television arrived the screen was shattered. I contacted the store immediately to open a claim. I spoke with Dwight several times at the store and he assured me the check would arrive. I kept waiting because I thought they would keep their word. In November I called and spoke with Dwight and explained my frustration at not being contacted about the status of the claim or payment for my damaged property. He claimed the insurance denied my claim because allegedly I packed the television which was a lie, he said he remembered packing it and would resubmit the claim. By November 25th I still had not received payment for my daughter’s television so I bought her a new one on Amazon. As of today I called the store and was told by Dwight my claim was denied because I didn’t elect insurance. That’s a WHOLE lie Late in the process. I’m not sure what they have going on but so far I’m out the cost of insurance, the cost of another television and time trying to give them a chance to do the right thing. Dwight has been nothing less than indifferent, rude and a liar. I requested a call from the store manager, never received one. They operate without integrity and with disregard for the customer service. If I could five them negative stars I would. Do not trust them with your shipment or your money. They changed me for insurance, poorly packed my shipment then lied about the insurance claim for MONTHS!! They are THE WORST KIND of people to do business with. Two thumbs down."