The UPS Store

"Jennifer employee #184852 printed up something I emailed to the store. For some reason one of the pages didn't get printed up correctly. Granted I didn't double check, after going home I looked at the fax/ documents. Realized one page was not correct despite it being correct in email. I screen capture page resend just that page. Mind you been going to store for years drive miles out of way. So I go back in explain they print the one page and fax again then charge me another 8 dollars. I pointed what was printed up was not correct. And did not match there was no I am sorry. Just going twice to same store and 16 bucks to send a fax."

"Every time I step into the store it is a positive experience. I’ve been coming in for years. Most recently I have been helped by a young lady named Jennifer. She just does a great job. The store is friendly and efficient."

"Great store, because: #1: Amazon Returns center, of course! #2: The staff are always working hard and are good and efficient at what they do. #3: Yesterday, Diana went above & beyond to get my oversized art pages scanned in and emailed to me. The system was giving her a hard time, but she wouldn't be deterred. She problem-solved and got it done anyway, even though I gave her the option to not worry about - I would get it done at home. My invoice was $5.95. Now, that's A+ customer service!!!"

"I really like this store. I frequent UPS Store locations all around the greater KC Metroplex and have recently began to frequent the Belton zone on a frequent basis. Hands down among the best service and staff in town!!! Rachel Wesley is the Store Manager and she's friendly, helpful and ready to help and I see that her staff follow her lead and offer the best possible service every time. Joi is very friendly and focused on anything she can do to help, she will find an answer if she can't resolve a problem for you and she's surrounded by a friendly competent team with genuine smiles on their faces who are ready to step up and help out. The only caveat is this location kinda stinks all around. General access in & out, tight door-banger-parking, and pothole-filled lot need improvement and not much UPS can do about it, rather it's a city / infrastructure upgrades kinda issues in my opinion."

"Wow! I wish I could give this store more than 5 stars! When I walked in I was greeted by the manager, Rachel. She was incredibly personable and helpful. I needed help retuning a package which I have never done before. Rachel and her staff took time to walk me though this process. The cost was way cheaper than I thought, which was amazing! With that being said, they will forever be my go to place for anything shipping. 1000/10 recommend!"