The UPS Store 5231 Northeast Antioch Road, Kansas City, MO 64119

"I would give them a 0 if I could. They lost my package that I paid $42. To have overnight air to Wichita Ks. UPS tells me to call the store to initiate a claim. The store refuses to do so and hangs up on me. I will never use UPS or their store again. The Post Office could have done better for the cost of a stamp"

"The only reason it's not a one-star review is: they actually took my package. Employee was rude in general to me, then the phone rang & she was QUITE rude to the caller. Seems UPS stores are happy with rude people who think they are operating in the Bronx."

"Idk about all the 1 star reviews. I don't have issues at this location. Honestly, most of the time, they are busy with a line. Give them a few minutes to work the line and a genuine smile, and you might make a grumpy person's day. We all have bad days, and the customers can either make it worse or make it so much better. Thank you, Christina, for making my shipment seamless today with a smile on your face and a great attitude."

"The store was very busy-backed up to the door. At the time I went-there was only one employee working. She not only kept calm and was extremely efficient-but she was polite, knowledgeable, respectful, helpful and kind even under extreme pressure. What could have been a long wait time and a lot of stress was a short visit, easy and enjoyable."

"This is a comically bad business. The employees are grumpy, and for reasons I cannot understand, they make shipping packages more difficult than it should be. Twice they have told me they couldn't ship a package, but then when I go to a different UPS Store they kind of laugh like they know what store I'm talking about and ship the package with no issue. They once told me I HAD to ship from a UPS warehouse that was out of my way. Went to another shipping store and they took my package and gave me a receipt, no problems. If you enjoy the DMV, you'll love this place."