Sleep Number 9050 Northeast Barry Road, Kansas City, MO 64157

"Katie helped us check out several of the different sleep number beds and all of the things the different ones did on the app you can use at home. She was amazing with communication and kindness. The store was clean and a nice temperature inside. I think that Katie help lead us in choosing the best bed for us. We will look for her when we go back in the future. Thanks Katie for being amazing at what you do!"

"I really can't brag on this bed. We haven't received it yet so this request for comment is premature. However, our salesman Jim was outstanding. He was outgoing, friendly and knowledgeable. HE made the sale!"

"We walked in knowing we were going to buy a new bed, however we were unsure of what we wanted. Not once did Jim (our sales guy) push us to buy anything. He came with a wealth of knowledge and was able to tell us about each and every bed. Now, we cannot wait for it to arrive!"

"James did a good job presenting the attributes of each of the mattress selections and helped us make an informed decision. The fact that we can change to a different option after 30 days gives us comfort that we won't have to live with a wrong choice."

"If I could select zero I would. This entire experience has been a nightmare I wouldn’t wish upon anyone. We purchased our bed in the local store where the sales guy was friendly but never did inform us that if we hated it we wouldn’t get a full refund. He did tell us the sheets were final sale but I figured that we wouldn’t need to return the sheets because we would love the bed. The bed was delivered and set up by Eric (a KCMO sleepnumber employee) set up seemed fine. About 3 days after having it the bed quit working all together. The responsive air wasn’t responsive, the WiFi wouldn’t stay connected, the bed has a giant air bubble in it and it’s just been completely uncomfortable. I contacted the company with my complaints and they were less than helpful. They got their money and now they don’t give two craps about their customer. They sent their tech (Eric) back out to check it out. Eric told me the SCS wasn’t working, the responsive air was in fact broken and the WiFi within the base was spotty. Eric said he would put all of that in his report. After the tech left, I called sleep number to get the return started. That’s when sleep number informed me it’s final sale (even though it’s broken) and that Eric wrote in his report that everything was working fine when it in fact was not. Now as a nurse at a local hospital I am forced with sleepless nights on a broken bed because of poor manufacturing and poor customer service. Shame on you sleepnumber. We will just see everyone on social media says and what a judge has to say about all of it"