B&B Theatres Lee's Summit New Longview 7

"Currently watching a movie. As soon as my friends and I walked into the cinema room we were greeted with an extremely cold shot of wind. I decided to make my night less of a bust by going to buy some popcorn but to no surprise, the popcorn was not only stale and old, but colder than room temperature that was well below 25 degrees. We went to the worker up front to ask if there was any way we could get the room to warm up and we were told that there was no way for that to happen. We then asked for a refund because we wanted to leave and were told that they were unable to refund us any of the money my friends and I spent on the tickets or popcorn. So sad that we weren’t able to watch the movie with having to freeze our rear ends off. We could’ve probably watched the movie in the parking lot and had the same experience. The theatre is empty for a reason!! Never coming back to this place."

"Very nice theater with friendly staff. Good selection of movies. Clean facility and bathrooms. Comfortable recliners. But the prices on pop and snacks are so outrageously high that the owners should be ashamed to walk down the street."

"Front bathrooms unsanitary with feces on the wall opposite the toilet. There’s an uncovered drain in that bathroom as well. Theater 5 was not cleaned between showings. Filthy. Both of our seats had leftover cups and other garbage in the holders and around the floor. We arrived early to grab food and drinks because this location, in the past, had great food and bar. The establishment is so understaffed that the kitchen wasn’t open. I’m not blaming any of the employees; they were all polite as could be. Burnt popcorn at a premium price and nachos with chips that seemed like someone had stepped on the bag—majority crushed. While we enjoyed the movie for the movie, I’ll be skipping B&B in exchange for competitor AMC if this is the direction the owners are going. Don’t advertise something you can’t staff for, and it seems you need to hire a third party janitorial service. Awful experience. Probably a good thing the kitchen wasn’t open after seeing the state of everything."

"This was my wife's first experience in an American movie theater. Unfortunately, the cinema was having projector issues and kitchen issues. We were unable to order food as a result. Our overall experience was pleasant. The employee that greeted us and took our order was very personable and friendly. We had the entire theater to ourselves which was nice. We didn't need to worry about offending people with our lound talking and laughter. The recliners were very comfortable. The theater was mostly clean. The exception were the restrooms. They were smelly. We'll try again some other time and then I hope to edit this review to 5 stars."