Taco Bell 3701 Southwest Hollywood Drive, Lee's Summit, MO 64082

"We ordered on the app. When we got home with the order, it was missing one item. I tried to call them and had to leave a voice message. My husband drove back to Taco Bell. He explained about the missing item. He asked to have the entire order remade because it was all cold. They put the missing gordita in the bag with the rest of the original order, and gave it back. He asked about remaking the order. He was told it is all in there. They did not remake the order. The staff was unhelpful. I called the manager when my husband returned with the order. The only thing slightly warm was the replaced gordita. The rest was all cold and the taco shells fell apart. She was rude and said they made the item as soonas he came back. They followed company policy. She said I could complain to corporate and ask for a refund. The cinnamon twist tasted like the fry oil was old. Yuck! No more Taco Bell for us."

"They stole $55 from us. We ordered online. Waited an hour. They said they never got our order, our card was charged for $55. The general manager offered no help and actually hung up on me."

"Food was good, but not great The service was lacking. They didn't include the ordered sauce, so I had to go back inside, and I had to ask for my drink multiple times. When you're on a short lunch break at work, it forces you to have to eat fast due to simple mistakes. Also, my combo meal came in a sack, which wouldn't be a big deal except I used the box as a plate to eat in my work van."

"So I’m allergic to tomatoes and I tell them that everytime and everytime with our fail they manage to pack it full of tomatoes and I wouldn’t had cared but when I called they were rude and not helpful at all"

"I said no beans on my order literally 3 times. It wasn't busy. There wasn't a line. The guy even repeated it back to me and they STILL put beans on my order. They didn't put the cheese in for our nachos. We got back and realized it wasn't in there. Not worth the gas to drive back. It wasn't a complicated order in any way. I'm an easy going no drama girl. They never give or offer receipts. They mess up my food EVERY time that I'm here. LITERALLY every time. Each time I've hoped it would be better it never is. They also give the world's tiniest portions. It's not worth the money. I've wasted so much time and money here. Never again. This Taco Bell is trash. They never hire good people. I'm not going back. NEVER going back. HORRIBLE!!!!"