Liberty Car Care

"Forgot to rotate my tires, forgot to do an alignment, lost center wheel cap and said it was already missing, which is not true because I came into the shop to look at my axles and it was on, but they did end up replacing it thankfully. Poor communication for every interaction. Disappointed, I thought I found a good shop. EDIT: Owner said I was lying lol, I had to return since they charged me for a rotation and did not perform it. I wish they performed the alignment I requested too. I just replaced the front 2 tires and so I know they did not move them to the back...thanks for replacing the cap but I know what my vehicle looks like when I bring it into an auto shop. Thankfully no harm was done but they messed up when I trusted them with my vehicle while I was in surgery. I felt the need to write a review for those that trust user reviews over owner replies."

"If you are looking for a car repair place where you leave several messages for the owner, Jerimieh to call you back and wait over a week with no response after.they work on your car...this is your place! In response...I asked for you, the owner. The one who answers all the reviews, not your Mgr. You were open during the holiday week and were in the office (according to Steve) and were told that I wanted to speak with YOU. You have time to respond to a negative review but not time to call the customer who was unhappy? You could have called me today in the time it took to write your response......"

"I've been taking my vehicles their since I moved to Liberty in 2015 and they always provide great service and prices. I'm a customer for life."

"I pulled into work today and head a hissing sound as I exited my vehicle. I identified my tire was quickly losing air and drove it immediately to Liberty Car Care since it is across the street from my office. Without an appointment, Cody took my information and got me in for the repair. They were quick and communicative about the issue."

"I had originally posted a scathing review a month back, but then ultimately took it down after both the manager and owner called me to talk things through, kudos to you both for trying! I do sincerely appreciate that they seem to care, but the same can’t be said of the tech who did my repair. Today when my check engine light came on for the 2nd time in the 4 weeks since I got my car back…something was wrong. After downloading the engine fault codes and diagnosis with my local auto parts store it pointed to needing a new Canister Purge Valve. Replaced, cleared codes, problem solved until yesterday when the same check engine light appeared. This time it had to be the vacuum lines, checked them out…oh wait the tech while replacing my oil cooler never plugged in one of the vacuum lines. Problem solved. Pic attached of the vacuum line not installed, also all the supplemental attachments were undone. For those that don’t know that orange thing in the pic is the oil cooler; so obviously next to this vacuum line. …but should I have to check their work after a huge repair? …should I have to wipe down the underside of the car covered in oil? Apparently so on this day with this tech at Liberty Car Care What if I didn’t know anything about cars? I guess another trip to the repair shop? They billed me for their time to repair, should I bill them back for my time figuring this out? …For the parts I installed while trying to figure out the check engine codes? Sorry once bitten twice shy."