Northwest Medical Homes-Springfield Family Physicians Clinic

"These people are not professional except maybe front office staff. I took my 90 year old aunt to an appointment and the rude behaviors like saying they wanted to go to lunch after we waited in front lobby for an hour was not nice. The questions asked and answer's given were unprofessional. When someone just passes out hits their head or has other injuries i think thats important. After my aunt told the woman she has had these tests done not long ago, her reply was oh they are gone now can't look them up. Okay.. She finally said you should just go to hospital they can run those tests. Okay So we left did get tests done at hospital. They said should have results very soon tomorrow or next day. She finally get call from doctor's office who left messsge about wearing a harness. I returned the call and said she has done this if you check record's a year or so ago. She said she would have to do it again. I wanted to leave just walk out of appontment but it was not for me. Enter at your own risk."

"Just bad. Can never fill my prescription without messing it up. Total waste of everybody’s time for something so simple. Get it together people. How can I trust my healthcare to you if you can’t complete the most simple of tasks with out repeated failure?"

"The front office staff and the nurse/med assistants were the only helpful or professional people I interacted with here, the doctors suck. I have come in for injuries, basic check ups, prenatal care, and care after loss of a pregnancy. The disrespectful, biased and unempathetic communication was unacceptable- DR. MOORE, you should not be a doctor for your biased communication and inaction that you justified because of your personal opinions. She provided no support or further testing, she rushed through the appointment and acted like I was wasting her time just because of her biased opinions as a doctor. I asked for prenatals, she didn't even address it, I asked for a med to help sustain pregnancy, and instead of prescribing the med that most doctors prescribe without question when a patient has even one miscarriage, or even giving me other options or asking what further care I'd like, she said, "If it doesn't work on it's own, and there are any complications, it probably wasn't meant to be."- essentially telling me she won't give any help for women who need support during pregnancy, and that I should just wait to miscarry again because it wasn't meant to be. Lots of women need support with keeping their HCG levels elevated enough to sustain a pregnancy to term. She should not work with people in any aspect of pregnancy, her communication was so rude, and her response after my appointment was entirely unnecessarily sassy and rude. Every doctor I have seen here have been very dismissive, and their attitude was very much that they do not care and are annoyed that you are even there or asking questions. They treat you as if you are being overbearing or over exaggerating. I do not like the attitude or communication from the staff here, very unprofessional and unempathetic. I would highly highly recommend finding a different office."

"Extremely long wait times. An hour+ just in the waiting area. You have to ask yourself at what point does it become insane to wait longer? I left before being seen because I had another obligation to get to "on time". Edit: The office manager called and apologized. She scheduled an appointment for the next day and I was seen quickly. Hopefully the reasons for this crazy wait time are figured out and managed correctly."

"I'm no longer a patient here. Was for years, they've unfortunately really gone downhill. Tired of never being able to see my doctor. It's always who's ever on call. Tired of coming in for appointments and always having to wait 30 minutes to an hour after my appointment time to be seen. Apparently, nobody else's time matters but there's. Nobody communicates well. The final straw for me was when I had an allergic reaction to a medication prescribed so I called to have another one prescribed, the second one they prescribed to me is a medicine they know I'm allergic to. It's not new information to them, as I've always been allergic to this certain medication and have told them that from the start. It's in their system, it's the first one named on my allergic reaction list. When I called yet again, the nurse proceeded to yell at me saying I don't know what you want me to do for you. It's obvious they don't read patient's charts. Save yourself the trouble and find a doctor's office that truly cares about their patients."