Honda of Salem

"We went to get an oil change and it took an hour and half. When we asked how long till the car was done the guy was rude. I had also asked about why our phones wold no longer connect to the car and he was also rude and told us it would be $195 to see what was wrong with it. We were not happy this time with the service. Have had good service before."

"Stay away from HONDA Salem!! The worst car dealer in this city. In August 2023 we decided to buy a car, and unfortunately life took us to Honda Salem, where they treated us wonderfully, while they are selling they are happy. After six months, the car started making a strange noise, which after a week definitely got worse and the car never worked again, it started leaking oil, the engine didn't start, and the truth is, at the end of this sad process it died. The mistake we made was not having contracted the Insurance that they offer you while you buy it. And it was because of this error that when we took it back six months after leaving their sales room, they no longer wanted to respond for anything. Theses have been horrible weeks, since we went into debt for an amount of $19,000 for a vehicle that after six months simply died and that Honda Salem did not take care of either. At the end, we have taken it to different mechanics and they all told us the same thing, unfortunately, due to the lack of experience in buying cars, Honda sold us a car with transmission failures, and the repair would cost between 12,000 and 15,000. This failure in the transmission, it was not clearly and/or specifically stated in the papers they gave us when processing the purchase. So this review is for anyone who wants to buy a car. This review should be a warning from a person who placed his trust in an institution that looks decent on the outside, but is rotten on the inside, and has no scruples, compassion or empathy when it comes to selling, because their only goal is to get money, obtained at the expense of innocent people. Now, here we are, with a debt of thousands of dollars for something that is lying on the street, just destined to be sold as scrap metal :("

"Cisco provided me excellent customer service at Honda. I was interested in the CRV’s and he showed me what they had on the lot. Very impressed with the hybrid sport touring CRV. Although I didn’t purchase the CRV (was wanting a pano roof for the wife) I would definitely return and do business with Cisco if I was wanting any other vehicle."

"I'm new to buying a car and was wanting to know how everything would work and if my credit score was enough to get a vehicle I want and I believe Philip, helped me and talked me through the whole process and checked what my credit score was, and was really patient and understanding despite me not buying a car due to low credit. He was really detailed on what I can do to help build my credit to get a good loan, and I'm very thankful for that. I've been to a lot of dealership to see if there were any vehicles within budget and others weren't as nice to me like Philip was, once they knew I wasn't buying a vehicle."

"We had been looking for a Subaru Crosstrek for some time and these guys had a really competitive price and decent car and I could not be happier with the whole experience. I made an appointment online and and Charlie called to confirm, his manner on the phone was friendly and extremely professional. When we arrived for our test drive, Charlie was busy and we were helped by Eric. We had an awesome no pressure test drive and “tire kicking” experience. I told them where we needed to be, and BOOM they got it done on the first try! No back and forth, no gas lighting, no thumping. They gave us awesome value on our trade, and worked us a slick deal on the rest of the purchase. I could not be happier with how this whole process went. In and out in round about 2 hours on a mildly busy Sunday afternoon. We had maintained fierce loyalty to a competing auto group for years, but the Lithia Auto Group has definitely earned our continued business. These guys rock, and if you need a car, don’t look anywhere else!!!"