Ashley Store

"came in looking for gaming chair with only one in stock. Sales rep told me they would have to order for more to come in. One gaming chair was in clearance except the cable that the chair used to utilize the light up RGB strips on it was sliced. Sales rep also told me he would not drop the price on it any more after I pointed that out. Extremely disappointed by the quality of my visit and will not be returning."

"Worst experience ever with Ashley. They cancelled and rescheduled my order numerous times. Then expect delivery and date of delivery they cancelled again after awaiting for 3 hours and missing work. The rescheduled the date of delivery did not arrive as expected time line. I paid to have my product delivered and assembled. Product was not assembled left in boxes. The delivery driver said they were contracted and Ashley does not them hours they work over. I told him that was illegal to not pay employees hours worked. DONT BUY FROM HERE!!!"

"I was going to order things online but I went into the showroom floor to see what was going on there that Stor and the people there that were helping me were so great and kind and helpful. I just went back there again to go and get a bedroom set for my daughter. I had a delivery date for my couch also and they were very good about calling me and sending me messages. It was an easy process. Everything just worked out well. The delivery people that delivered my couch even they were fast and efficient and I’m so glad that they took away all of the wrapping. Also. I’ve bragged a lot about the store and the things that I’ve bought and now people are wanting to go And buy my couch ."

"Worst experience ever! Purchased 3 sets of furniture in early December with 2 to 4 week delivery timelines. Manager of store unwilling to assist with multiple delivery charges. Each of three delivery dates have been delayed with one yet to be scheduled 2 months later. Two pieces from second delivery were damaged with one piece being returned. That piece was returned twice due to damage. When finally delivered, the delivery personnel punched a hole in the entryway without mentioning the damage. One piece is still on back order with no delivery date established. Calls to the store have gone with no response to our concerns. Calls to customer service, once connected have been somewhat informative on status but unable to resolve issues. As for quality of furniture, you get what you pay for ... eventually if not damaged. Never again!"

"So dissatisfied with the customer service from Ashley’s furniture! Bought a piece of furniture, even got the warranty for a couple hundred . I paid over a thousand for the furniture and it broke right after a year. The screw to support the side beams popped out because the king mattress is to heavy for it. It’s a kind size bed frame, so you think it should be able to support it. I reached out to Ashley’s over 5 times!!! And the first time they sent me to the warranty people that were like were don’t cover screws!!!! So I reached out to Ashley and asked if I could speak to a a manger, they put me on hold for a while and said they are busy I’ll put in a request to have them call you back in 24-48 hours…. A week later reached out again…. Oh well put in a request, they will call in 24 hours… nothing… so here I am broken bed frame paying still for it over 1500. Thanks Ashley… not"