Richard G. Hansen: Allstate Insurance

"I love my agent, always takes care of my needs. You pick your agent, they don't pick you. If you have a good agency, stick with them."

"I've been with Allstate for over 25 yrs for my home & auto insurance, and it disappoints me to say that I am seriously considering parting ways due to my on going auto claim. Through no fault of my own, my car was involved in an accident while unoccupied in a parking lot by an intoxicated driver. This happen on ********* and as of today (**********) my car is still in the repair facility. This is primarily due to the UAW strike causing a delay in receiving the parts needed for repairs. While this is not the fault of Allstate, the seemingly lack of concern at this point is very disappointing. After my 30 day auto rental expired, no effort was made to try to assist me in my dilemma. My claim agent Nancy Nguyen was helpful at first, but her ability to further assist me faded rapidly. I never heard from my actual agent Richard Hansen regarding any updates about the claim towards the other insurance company to see if I can be compensated in some way or to offer some kind of assistance. I'm now facing the possibility of having to purchase another vehicle and get it insured while my car is still in repair. I feel like I'm not in good hands. Claim# **********."

"I've been with Richard for over five years now, had a windshield claim, a claim for water damage in my home, and roof repair. Richard is knowledgeable and frank when explaining policies, without any smoke and mirrors. This was a pleasant surprise once we had experienced filing a claim, as most insurance agents are "great" until you actually need them. Allstate had a few hiccups initially handeling one of our three claims, but were minor, and during Christmas. They were quick to resolve our issie and most definitely went above and beyond in some regard. I definitely recommend them."

"Richard has been amazing to work with. I would be very unlikely to ever switch my insurance policy to any other company based solely on the excellent customer service we received from him. He helped me identify my coverage needs and understand what I was actually going to be paying for, without up-selling me on coverages I didn’t need, and was able to find me a price that was simply much better than any other agent I spoke with from other agencies. The ongoing level of customer service we receive from Richard is excellent, as he is always available to take our calls and answer additional questions. Overall, we couldn’t have asked for a more stress-free and simple auto insurance experience. Richard has done a tremendous job."

"My auto insurance was cancelled with out notification. For nearly 30 days I was driving around uninsured, apparently due to a missed payment. However, I tried to make my December payment online and was unable, so I called the Allstate corp number and was GUARANTEED no payment was due, my insurance was valid and up-to-date, and my next payment would be due January 23rd. When I went online to make my payment on January 23rd, I received a message that said "Thank you for making a payment on your cancelled plan." I called Richard's office and was told that my insurance was cancelled due to non-payment on December 23rd. Naturally I was VERY upset and cancelled my renters insurance policy immediately. The lady I spoke to on the phone said that the Allstate Corp office "doesn't really know what's going on and this happens sometimes". Its absolutely unacceptable and I would like a response and would like to know how you're going to fix this for other customers! If I had been in a car accident with my young son in the vehicle, or been pulled over during this time it would have CHANGED MY LIFE! This needs to be rectified ASAP! I was not notified of any cancellation through mail, email or a phone call. A mail notice was sent to a previous address because the office did not update my correct address when I called to get insurance on my new rental and remove the previous renters insurance. How can you make this right?"