O'Reilly Auto Parts

"Customer service is very rude. I called to ask when the workers there that would help me out for the parts I’m looking for because he is knowledgeable and I called to see if he works there and he said no ask question a simple question and then they just hang up instead of asking me if there was anything they can help me with they hung up on me. That’s why I’m a bad asked me if there was something they could help me with for part look for I would’ve said yes but they just hung up."

"I drive for work, and while on a delivery, my windshield wiper blew off. It’s been storming so I needed my windshield wiper. I went into O’Reillys. They weren’t busy, there was one guy helping a customer and I was next in line . There were two people talking in the back and then one guy came out from the back to help me. He looked up the correct size of the windshield wiper. I asked him if he could help me put it on, and he told me no without any hesitation, that there was only two people in the store. I explained I didn’t have a wiper at all, And at this time it was pouring rain and very dark. I’ve always heard bad things about O’Rileys customer service but decided I’d try because I was right there. Short guy with dark hair and a mustache, needs to evaluate his “customer service skills”. Not to mention I am a senior citizen!"

"The girl that has curly hair kind of short was in a rush to help me and told me I had to replace a whole headlight for my ram and wasn’t able to find a upper grill trim on her computer either she needs more education or she needs to leave. She was also laughing at me for thinking that I needed to replace the whole head headlight instead of just a piece of trim that goes above. She’s unprofessional."

"My family and I were on our way out of town for Thanksgiving. When our headlight went out, it was late, so thank the heavens they were still open! I didn't know what I was doing. Walked in and asked the guy working, "What the hell do I do??" Hahaha He was incredible! Helped me out big time, answered all my dumb questions, and got my family and I back on the road in no time! THANK YOU, TREY!!!!! I'm so happy y'all hired that guy! He's awesome!"

"This is a hub store and will more than likely have everything you will need, one drawback of being a hub store is that it's always freaking busy. Expect to spend some time in here. I gave them three stars because more than once have I gone in here and got the same guy who doesn't know anything about cars I'm like you working in a car parts store how do you not know anything about cars!? He just said they just need people to show up and I thought wow that's a pretty low bar. I really didn't like the store feel as I've heard them blow off one or more customers simply because they didn't want to deal with them which I really didn't appreciate as someone who is both a customer and the mechanic. The parts are pretty good I usually don't have any problems but the employees seem to have a pretty low bar which is a shame for all of us to shop there."