Jackson’s Body Shop Inc.

"Excellent customer service! They truly stand behind their work. We had some vibration inside our driver door. Took it in and they fixed it right away on the spot AND they even topped off the air in our tires, something I haven't had a chance to go do being a busy mom. It's little things like this that sets a place apart, especially in today's world where you're nickel and dimed for everything."

"Jackson's did great work on my car, repairing it from a rear end collision, and they did it in a timely fashion. Awesome paint match, nice restoration of the bumper components, looks like it did before it got rear ended. Thank you"

"As someone who has been involved in mechanics my entire life, I recently had an interaction with this organization that left me deeply disappointed. I feel compelled to share my experience to caution others. From the beginning, I had heard positive things about their work. However, the billing process they outlined to me raised serious concerns. Despite my extensive knowledge in mechanics, I was told that if I obtained a private quote, they would not communicate with the insurance company at all and would only bill me directly. This approach seemed odd and raised questions about their commitment to ensuring proper repairs and working collaboratively with all parties involved. It's important to note that in Oregon, it is our right as consumers to choose any shop we desire and have our vehicle repaired to its pre-loss condition, as mandated by Oregon law. Insurance companies are legally responsible for paying for the repairs they are liable for, regardless of their willingness to do so. If insurance companies refuse to fulfill their legal obligations, they may face legal consequences, including potential lawsuits. Transparency, integrity, and a commitment to restoring vehicles to their pre-loss condition should be paramount in the automotive repair industry. Unfortunately, this organization fell short in these areas. Based on my extensive experience in mechanics, the refusal to work with the insurance company if a private quote is obtained, and the concerning billing process described, I made the decision not to proceed with their services. It's crucial for any business to prioritize the interests of their customers, provide transparent estimates, and ensure repairs are conducted with the highest standards, while also collaborating effectively with both the customer and the insurance company. In conclusion, I strongly advise others to exercise caution when considering this organization for their repair needs. The billing process, lack of customer focus, and their refusal to work with the insurance company if a private quote is obtained raise significant concerns about their commitment to quality repairs, customer satisfaction, and adherence to legal obligations. Conduct thorough research, seek multiple estimates, and trust your instincts before making a decision. Remember, your hard-earned money."

"This body shop took GREAT care of my truck after a rear end collision. I highly recommend using them if you are in this unfortunate situation. They made the process so much better! 5 stars!"

"Jackson’s has a great TEAM! Jose was on point communicating with my husband and letting him know all the steps. Explained everything thoroughly so we knew exactly what was going on. Larry does a good job with the camera and the crayon :)"