Volkswagen of Salem Service Center

"If I could leave 0, I would. Nothing but problems with a used car I bought from them. I talked to a few people that had nothing to do with selling me the car, and the last 2 guys bordered on mean. I don't recommend this dealership to anyone! SHOP AROUND!! Buyer, beware. Car was overpriced as I later found out. It completely broke down after barely 300 miles. I live in Springfield, and sorry I went to Salem."

"The service department staff has some of the worst customer service I have ever seen. I have a lifetime oil change package and recently came in with a dead battery/alternator issue that was potentially covered under an extended warranty if it was in fact the alternator. I made an appointment to have the alternator checked and to be covered under the warranty. I have had multiple interactions at this service department and 100% of the time have been treated like it’s an inconvenience to them for me to be in there. After dropping off my vehicle, the electrical issue took a day and half to diagnose that the alternator was in working order and it was just a dead battery. Pretty sure it takes 30 minutes tops to test the battery and alternator. Horrible communication during that day and half with no status updates, phone calls or texts. After I finally got a hold of them through their robot answering machine or unresponsive text service, I was told a new battery would be $450 installed. $100 of which was an hour of labor time. Really, an hour to set a battery in the tray and connect the positive and negative cables? Again, 15 minutes at most. Comparable prices were about $225 installed. If I chose not to agree to the $450 battery, I would be charged an unknown hidden $189 diagnostic fee. Their response - “Oh, nobody told you that when you dropped it off?” In the future, I may even consider paying for an oil change elsewhere, just so I don’t have to deal with this type of customer service and ridiculous maintenance costs."

"This place sucks. Took our car in for service. No call backs on anything that’s going in. Told us they needed our car for a whole day now it’s going on five days and the car is still there. Friday at 4:30 and we still don’t know anything about the car. If I can find another place to take our car consider it done. Worthless just worthless. Update they kept it two days longer than they said oh wait they said nothing. Showed up to get the car just to find out it still wasn’t done. Again still no call or anything."

"Service at this dealership has been very disappointing. I bought a truck back in September 2022 and after nine months it needed a new engine. I dropped the truck off back in June 2023. It is now September 20 2023 of me writing this review and I’ve never gotten any updates of what’s going on. Every time I call, they act like I’m inconveniencing them and they just tell me the engine is on back order and there’s no way to track it. I understand there’s a supply chain issue, but they make it sound like it’s going to take years to get a new engine. They will not accommodate me with a loaner vehicle. If I want a rental car they’re going to charge me $30 a day for the vehicle I’m already paying for that is just sitting in their lot. The last time I called, they told me the person in charge of my service no longer works there, so I seem to have been forgotten entirely. The ball has been dropped every step of this process and all I’m asking for is communication and a drivable vehicle. I paid for an extended warranty for this exact type of situation, and it seems to be meaningless. You need to find a solution for this catastrophe."

"Got a screw in my left front tire, they got me in quickly to get the tire patched and did it free of charge. Never take my VW anywhere else for service. Ben and the guys are Top Knotch."