Les Schwab Tire Center

"I got my alignment done here yesterday, my car was slightly pulling to one side, barely noticeable, so I brought it in. Ever since I left, my car has been pulling to the other side and it’s a lot more noticeable. Plus the lady that worked on my car failed to put the splash guard back on correctly, it started scraping the road as soon as I was on the freeway. Now I’m stuck trying to get it fixed an hour away from home and I’m hoping I make it to my appointment on time."

"Yikes, man. Took over 2 hours, during which they tried to upcharge me 3 different times for a service I neither needed nor asked for. They were so busy trying to get me to buy that, that they forgot to perform the brake check I requested, or tell me what they were doing to my car. Upon check out, they charged me over double what I was quoted and wouldn't give me a list of services until after I paid. You know, like a scam. Don't worry though, because as I paid they didn't know if the payment worked, so they said I could either pay a second time and hope my bank didn't charge me twice, or I could set up a payment plan... Finally, they threatened that I couldn't leave before paying (twice) because they had already rendered the services (isn't that false imprisonment?). Disorganized & dishonest. Edit after owner response: It's not my job to improve customer relations for Les Schwab, that's your job, remember? Tell them yourself."

"I don't enjoy taking part in any chores or appointments related to vehicles, and I usually dislike my experiences at any Les Schwab. However, this particular tire center has excellent customer service. My battery died and they were able to get me in day of despite long waits (and the wait was shorter than most of the other local centers). They were personable when my partner called ahead to check if they would be able to take us in. What made my day was the customer service here. All of the employees that we came across were friendly and personable, willing to help and give advice on how to take care of the car."

"I am beyond impressed with this Les Schwab Branch. In particular the Manager RJ. I ordered a Ready Lift 3.5” leveling / lift kit for my 2019 Ram 1500. RJ installed it. After a few days the preload spacer in the lift kit began to cause horrible noise, which made the vehicle annoying to drive, and not to mention I had just spent good money on a truck and didn’t want it to sound like garbage. I let RJ know, and he immediately took my truck back in the shop and began to trouble shoot it. We could not rectify the noise (not an install error on Les Schwab part…just an issue with the compatibility of the Ready Lift product with my particular truck). RJ attempted to work with Ready Lift reps and they offered zero solution. RJ offered to remove the lift and install a different option for me. We went with the Rough Country 3.5” Lift with the N3 struts. This proved to be a much more quality product that offers a smoother ride with NO NOISE…and makes the truck look perfect. RJ’s customer service was second to none. He did not charge me for the re-work. His only concern was that I was happy with my truck. His attitude was positive and professional the whole way through, and he offered some of the best customer service that I’ve ever experienced. I will not take my truck anywhere else. Thanks RJ! I am beyond happy with the job you did and the way my truck turned out!"