Pet Loft

"Will not be shopping here again as a POC. Has been my go-to all in one pet stop given the wide food and toy variety but my last experience left me feeling so humiliated I refuse to go back. At first whenever I would go to this store, I thought the employees were very attentive with their customer service, but the more times I went, I noticed that I was the only one being trailed by employees as I walked through the store compared to the other patrons. At first, I thought this was just me overthinking the entire situation until the last time I was in. I had headphones on and immediately made my way to the back where I was looking for the exact product I needed when an employee stepped in front of my to separate myself from the wall of merchandise. Slightly taken aback I took my headphones out to which the employee asked if I needed any assistance to which I replied I was just looking. They employee left my space and I put my headphones back in but didn't turn in the music, and once the employee got back behind the counter, they began talking to the other employee working to "keep an eye out on those ones". When the employees saw I was watching them converse they stopped talking and appeared to go back to work. As someone who had previously spent hundreds of dollars here I was shocked and humiliated. As someone who spent a decade working in the veterinary industry, it was extremely disappointing to receive that kind of treatment from those within the animal husbandry world."

"The people are always so sweet and helpful! The selection is great! My cat still plays with the nip toys from here (I recommend the pizza-shaped one) YEARS after I got it for her!"

"I have been a customer of the Pet Lofts for three years now and the staff are so friendly and kind and always great me with a smile and remember my name. I wouldn’t shop anywhere else and it’s because of the staff. They all deserve raises!"

"As always, the best. Ol'Frank--he's getting on in years--will walk more than 4 miles (round trip) just to sniff the bags of dog food, mooch a treat or three, and pick up some treats for the coming week. Highlight of his weekend! Thanks for being there for him!!"

"Update: the more we come here the more I love it. The service is always friendly, you're supporting local. Original: Nice little pet store. Excellent cat and dog food section in the back! The store has all the usual items with a few sustainable and/or unique things blended in. We picked up a hand made wool kitty bed for example."