Ashley Store

"We purchased a sofa and loveseat and after delivery and sitting on it for a day decided it was not for us. Ashley approved an in store credit so we went back to find a replacement. Marta was super helpful and used her personal experience to help me find the right replacement. She was kind, thoughtful and not pushy and helped us make the right decision. Thank you Marta!"

"Thank you Joy for helping us get set up for our new living room! Very knowledgeable and easy to work with. We shopped at Ashley so we could try the couches out before purchasing- much better than taking a gamble online with the comfort."

"David is a very knowledgeable sales associate. His knowledge of the products, financing, and warranty services were spot on! He's confident, friendly, authentic, and personable. He listened to our list of needs in furniture and took us straight to what we required. It was a very easy conversation and transaction. It was totally stress free."

"I recently came to Ashley because we decided to repurpose our guest room and we were in need of a couple of things. Furniture shopping can be stressful, especially if you’re looking for something of quality and don’t want to spend an arm and a leg. I’d heard good things about Ashley from friends and family, so we decided to check it out. From the moment we walked into the store, it was a much friendlier and better experience than I was expecting. We were greeted by the Office Supervisor Deanne, who was very friendly. We told her what we were looking for, she lead us in the right direction to their options of exactly what we were looking for. I was so grateful for this because nothing is worse than having a salesperson rushing you or trying to pressure you into buying something you don’t necessarily love or need. After a little while she came back to answer any questions we had. We were surprised to find that things were so affordable. She told us about their financing options, their delivery options, all of the important stuff. After a while we were joined by the Store Manager Lana who helped us finalize some things. Overall we were impressed with our experience. We appreciated the friendly staff and we didn’t feel pressured to hurry and buy anything. This allowed us to actually enjoy the furniture shopping experience more than we thought we would. We would absolutely recommend people come to Ashley Home Furnishings if they’re in the market for new furniture. The staff, the prices and the quality of product are all really amazing, and I’m so glad that we decided to come in. We will be returning the next time we need a new piece of furniture for our home."

"STAY AWAY. The low ratings are all very real! I wish I had read them all before ever purchasing anything from this particular store. I never leave reviews so this is pretty serious if I’m actually leaving this review. DO NOT BUY FROM THIS PLACE! This is the worst store ever! Customer service is awful! The sales reps are great…but the manager and her assistant are the absolute worst. We bought sofas here and they are awful! We bought insurance and are still being given the runaround for things that are covered under the insurance! That’s fine—dealing with it. We decided to give them another chance and just bought a bed from them and when received we realized that what they sold us was the wrong size bed…an actual wrong product! We called to see if we can get the actual bed we bought and they told us…and I kid you not… “there’s nothing we can do for you.” All we asked for is the bed we ordered because they know they misrepresented the product they sold and they refuse to work with us. When we tried to explain this to customer service in the store, the “assistant” laughed at us! They then blamed it on us and said because we’ve had it for 2 weeks that it’s our fault and the pieces were somehow messed up. EXCEPT THE BED WAS PUT TOGETHER BY THEIR TECHS, STILL HAS TAGS ON, ANDDDD WE HAVEN’T EVEN MOVED IN YET SO IT HAS NEVER BEEN USED! They just laughed. It is a damn shame that this is what customer service has come to. They have absolutely NO customer service etiquette. We weren’t asking for a refund—we were simply asking for the product we ordered!!! Cannot believe the terrible customer service we experienced. Absolutely sickening how they laughed and gave us a runaround. My foot can easily fall through this gap (same size gap on both sides)…a huge safety issue! Do NOT go to this store. Worst by far! Again, the reps are great…but the manager and her minion are the nastiest two people I have ever worked with or purchased anything from. It is a shame if Ashley’s allows this to happen. A damn shame. Go literally anywhere else. Anywhere."