Indow

"The product is fine. The customer service is horrible, the guy talking to me is super unresponsive to my questions, unwilling to understand my situation. Only respond fast when he wants you to pay. The experience of receiving the delivery also wasn’t good, but I guess that’s less an indow issue. Another thing I found very frustrating with the experience: During the initial phase, they send you a measuring kit to measure your window frames. Which is fine. But the laser measuring tool they send to me have some very sharp gems attached to the button that you have to press to take the measurements, so it’s a torture to measure my windows my because I had to press my finger against the sharp gems. I have to pad the button with clothes and paper towels but it still hurts to use it. What’s their intention here? Why do they want to intentionally hurt their customers?"

"The window inserts are great quality and are making a huge difference in the comfort of our home and our monthly energy bill! It's awesome. I had a fantastic customer service experience - Hannah Hendrickson was very friendly and pleasant to work with, quick to response, and knowledgeable in all areas. Definitely recommend!!"

"I spent a lot of time researching the company and the insert effectiveness. I finally decided to take a chance after seeing mostly good reviews. I can say the process for me worked very well. Martin of Indow was very knowledgeable and helpful. I was concerned about the lead time and he gave me realistic dates which Indow actually delivered earlier than expected (3 weeks). The measurement process was ok. I was concerned about getting in right. The device they send works well on the horizontal and vertical measurements but is tricky in doing the diagonals as it takes some pressure to click the measurement button while holding the device which is not very stable. In the end, the inserts fit very well. As far as cutting down the drafts, these work extremely well. Maybe too well as they pretty much cut off all air flow. It is almost erie to sit in the room and experience total quiet. I take one of the inserts and pry open just a bit if I want some ventilation. It is amazing how much they insulate. As far as sound-proofing, I am very satisfied but I do not live on a busy street. Before the inserts, I could hear people talking in the street. With the inserts, I do not hear people talking or cars driving by. I would caution those that expect these inserts to remove all noise. I can still hear dogs barking although muted. I give them an "A" for performance in my situation but I would say that if you have very noisy conditions or machinery sounds, you will have reduction but not elimination. These are not cheap. I estimate about half of what new windows might cost. The difference is that you do not have to go through the construction and refitting of new windows. Cosmetically, my Andersen windows were fine. They just leaked air and sound a lot. You also need to consider how much inner frame you have. The further away you can put the inserts from the existing window, the better the sound performance will be. On their site, they show a minimum width required to fit the insert. One other consideration is that if you have blinds which are inside the window frame, you will have to replace with blinds that are installed on the moulding or wall as the inserts take up all the space within the frame of the window. Overall, I am very happy with these inserts and recommend them with conditions as stated above. The quality is outstanding. They are heavy but one person can install them easily. The just press in. In the measurement kit, you will get samples of the gasket colors. They do charge a deposit of $175 to get the measurement kit but this will be deducted from the final cost once you return the kit. If you decide not to go after the measurement kit, you will lose your deposit or a fee. Martin, fit specialist, did a great job. We talked several times about my concerns and he addressed all my questions and gave me straight answers. They stand behind the quality. They tell you that they don't guarantee performance (performance can be arbitrary) but they do guarantee fit and quality. One of my inserts came with a scratch and they replaced the insert."

"We live on a busy street and have loud neighbors. Noise has been a constant concern. We decided to use Indow window inserts to reduce the volume. The purchase process went smoothly. I requested a quote online. A representative answered my questions via text and was very responsive. I used the measuring kit they sent to provide the details they needed for manufacturing. it was an easy process. I completed the order. The inserts shipped quickly, and were very well packaged. The install process was straightforward and the inserts reduced the noise by around 50%. We are very happy with the result and sleep much better. Thank you to all involved!"

"I work five nights a week and keep night hours on my days off, so having a pitch-black room is essential to my health and happiness. After reading some reviews I settled on the Indow sleep panels. My house was built in 1901. I have two bedroom windows that are about 6' tall and 3' wide. From the time I got in touch with Indow, through the measuring process, through the production and delivery of my inserts I felt like they were supportive. Reading the installation guide before their arrival was essential in preparing me for the process. I knew I'd need to install window brackets with a power drill and that unboxing the inserts might be a bit of a chore. This made the installation process smooth which I greatly appreciated. The inserts arrived a few hours after I'd worked through the night, so I was ready to get them installed in short order and get to sleep at a reasonable hour that day. As to their efficacy, the panels block all the light. The sound dampening isn't powerful, but I knew that going in as well. The inserts need to sit 4" from the glass for the full dampening effect and mine can only sit at about 2". There is a dampening effect, just not at the 50% noise reduction that they're capable of. The delivery service that shipped to my house didn't call to schedule the delivery as the instructions said they would. That's the only thing that didn't go according to plan, but I was home so it worked out. Other than that one thing, the panels perform as I hoped they would. I'm grateful for my dark room and my consistent deep sleep because of them. I would work with Indow again in the future."